One Touch Agent | Front Office Communications

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel luxury. 

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge- Club Millésime.

Why Sofitel Sydney Wentworth?

• Ideally situated in the heart of central Sydney’s business and shopping districts, conveniently located near all public transport routes (trains, buses, ferries and light rail)
• Industry benefits worldwide on parking, accommodation, dining and lifestyle services from day one
• Enhanced parental leave program

• Deliver exceptional service from pre-arrival to post-stay, responding to guest requests promptly, courteously, and professionally to ensure a seamless experience throughout

• Manage guest accounts accurately using Opera PMS, including billing, cashiering, and reservations, while maintaining strong attention to detail

• Act as the communication hub between guests and hotel departments, handling calls, messages, and wake-up requests efficiently and in line with brand standards

• Support daily front desk operations including VIP arrivals, group check-ins, courtesy calls, and shift handovers, ensuring all procedures are followed

• Promote hotel services and amenities through confident upselling and sound product knowledge to enhance the guest experience and drive revenue

• Contribute to guest satisfaction goals, including TrustYou initiatives, and assist with ad hoc tasks as directed by the Front Desk leadership team

 

• Previous Front Office or Guest Services experience in a hotel or hospitality environment is desireable, however not essential

• Proficiency in Opera PMS or similar property management systems, with a strong grasp of check-in/out, reservations, and cashiering functions

• Previous knowledge of restaurant reservations systems, ResDiary, SevenRooms beneficial

• Excellent communication skills, both verbal and written, with the ability to interact professionally with guests and internal teams

• Strong attention to detail and accuracy in managing guest accounts, billing, and administrative tasks

• Experience with upselling or promoting services, ideally in a customer-facing or sales-oriented role

• Knowledge of hotel operations, including VIP handling, group check-ins, and business centre services

• Ability to multitask and stay calm under pressure, especially during peak periods or when handling guest complaints

• Understanding of front office procedures and policies, including manual procedures during system outages

• Flexibility to work rotating shifts, including weekends, evenings, and public holidays as required

Joining our team will unlock generous local, national & international industry benefits on accommodation, dining, travel, wellbeing & more from Day 1. You will thrive in a fast-paced, collaborative work environment and be a part of the Hotel's future success. We offer discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us. 

If this sounds like the right opportunity for you, a new challenge in 2025, we look forward to finding out more about you and invite you to apply!