Onboarding Specialist

🌍 Global SaaS Company | $28M Series B Investment
💡 Personalized 1:1 Coaching & Enablement
📍Toronto, 3+ In-office

About CloudTalk

Powered by a 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

As an Onboarding Specialist, you’ll empower some of the hundreds of customers that join us every month to make the most of CloudTalk. You'll drive engagement, maximize adoption, and ensure long-term customer success, ultimately leading to seamless renewals and expansion opportunities.

This role is perfect for an enthusiastic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you.

What’s in it for you?

• 🚀 Be part of building the #1 AI business calling software – shape the future of business communication.
• 🌱 Fast-track your growth – gain exposure to cross-functional teams with opportunities to move into Product, Marketing, and beyond.
• 🌍 Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely.
• 🎯 Have a front-row seat in our journey to $100M ARR – play a key role in scaling a fast-growing SaaS company.

What You’ll Work On

• Own the beginning of the customer journey – onboarding is the most important part of the customer's success, ensuring they see maximum value from CloudTalk from the get-go.
• Drive timely product adoption
• Be a trusted product expert – guide clients through best practices and help customers leverage advanced features.
• Drive revenue retention & expansion – proactively identify opportunities for longer commitments, upsells and higher-tier plan advocacy.

What Makes You a Great Fit

• Customer-first mindset – you thrive on making customers successful.
• Technical aptitude – you enjoy learning about software products inside out and can guide customers in leveraging their full potential.
• Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
• Proven experience – you’ve worked in Customer Success or Onboarding in a SaaS company.
• Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
• Language skills – fluency in English is a must, Spanish is a big plus

Why You’ll Love Being a CloudTalker

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
🤩 Home office budget
💻 MacBook for work

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️ Fitness allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to Expect in Our Hiring Process

1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with Tomas – Head of Customer Success
3️⃣ Case Study Presentation – Show us your skills
4️⃣ Culture Bar Raiser Call with our VP of Customer Experience
🎯 Offer!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.