Onboarding Specialist

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, you can grow your career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Operations teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores, and neighborhood restaurants generate over €15 billion in business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.

We are now looking for an Onboarding Specialist for Wolt POS (our point-of-sale system) to help restaurant merchants get started with their devices and enhance their experience throughout their customer lifecycle. You'll work cross-functionally between our local sales, account management, operations, and product teams to build a delightful experience for our merchants.

This position is partially in-office and partially travel-based, as you will be regularly visiting merchant sites in the Helsinki region and beyond.

What you’ll be doing

As an Onboarding Specialist, you will support newly onboarded restaurant partners, and you will collaborate closely with cross-functional teams, ensuring merchants have the tools and guidance they need to thrive with Wolt.

Day-to-day in this role you’ll:

• Interface directly with merchant restaurants and aim to improve their experience

• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants

• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using a new system and tools

• Create merchant training materials to encourage staff understanding and adoption

• Learn the ins and outs of Wolt software configuration and oversee the implementation of digital ordering and SaaS tools

• Identify opportunities to improve upon existing merchant workflows to maximize revenue

• Be able to achieve immediate results and adapt in an evolving work environment

• Look for ways to improve and want to shape the direction of the team, and partnership development

Our humble expectations

• Bachelor’s degree or equivalent work experience

• 2+ years of work experience in restaurant/bar management, customer support, or hospitality

• Take a hands-on, proactive approach to getting stuff done and seeing things through

• Excellent external and internal customer support skills

• Experience working successfully cross-functionally with other departments

• Proactive by nature and with great attention to detail

• Written and spoken communication skills in English and Finnish

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup

• 🤩Ride of a lifetime: Accelerate your career and build your sales skills

• 💪Instant impact: Take ownership and make a difference

• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!

We will be reviewing applications on an ongoing basis. If this sounds like an opportunity you want to pursue, apply today! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.