Onboarding Specialist (Customers)

Agent

Buenos Aires, Argentina Remote permanent

Posted: February 6, 2026

Job Description

Job Description: Customer Support Specialist (GHL)

• Company: GoHighLevel White Label Platform with Custom Tools

• Location: Remote

• Position Type: Full-Time - EST Time zone

• Compensation: 1400 - 1700 USD (based on experience)

We are seeking a proactive, tech-savvy Customer Support Specialist to join our growing team. You will be responsible for onboarding new clients and providing technical support for our GoHighLevel white-label platform with custom-built tools.

You will play a pivotal role in ensuring our clients have a seamless start and ongoing success with our platform. This is a high-impact position as we scale to accommodate 200-300 new clients over the next 3-4 months.

Key Responsibilities

High-Impact Onboarding

• Lead Consultative Calls: Conduct sessions to customize GHL accounts based on specific business goals.

• Platform Configuration: Translate client needs into functional workflows, ensuring all custom tools and snapshots are deployed perfectly.

• Success Mapping & Project Management: Execute detailed onboarding checklists to ensure every account is technically sound and fully optimized.

• Process Improvement: Contribute ideas to refine our onboarding flow and internal SOPs as we scale.

Expert Technical Support & Troubleshooting

• Resolution Management: Handle daily tickets addressing client issues or questions; and maintain professional communication with clients.

• Deep-Dive Problem Solving: Independently diagnose "hiccups." Respond to daily support Troubleshoot technical problems and provide solutions.

• Continuous Improvement: As we scale, you will help refine our internal SOPs and onboarding flows to keep the engine running smoothly.

Required Qualifications & Skills

• GoHighLevel Expertise: Minimum of 2 years of hands-on experience with GHL. You must understand the platform's architecture.

• Independent Critical Thinking: You are a natural problem-solver who enjoys finding solutions for every scenario.

• Communication: Exceptional English verbal and written skills. You should be "socially savvy" and able to build quick rapport with US-based clients.

• Technical Autonomy: High level of tech-literacy with the ability to troubleshoot SaaS integrations and CRM workflows independently.

• Critical Thinking: A natural problem-solver who enjoys finding creative solutions for unique business scenarios.

• Growth Mindset: You are comfortable in a fast-paced environment and ready to adapt as our client volume triples.

• Reliability:You thrive in a remote environment, take full ownership of your desk, and don't need micromanagement to stay productive.

• Proactive Ownership: You don’t just spot a problem; you bring a potential solution to the table.

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