Onboarding Operations, Associate - EU

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

The Onboarding Operations Associate – EU will play a critical role in welcoming and integrating small and medium-sized enterprises (SMEs) into Shift4’s ecosystem. This individual will manage the end-to-end onboarding process, serve as the primary contact for onboarding inquiries, and collaborate with internal teams to ensure a smooth transition for new merchants and partners.

Responsibilities will include:

• Manage the end-to-end onboarding process for new merchants and partners.

• Handle post-onboarding change requests from merchants and partners.

• Ensure accurate and timely data entry into the onboarding system.

• Handle cases efficiently, maintaining service-level expectations.

• Collaborate with clients to gather required documentation and information.

• Establish and maintain positive relationships with clients.

• Serve as the primary point of contact for onboarding-related inquiries and issues.

• Work cross-functionally with Sales, Customer Support, Product Development, and other internal teams to ensure seamless onboarding experiences.

• Identify process gaps and areas for improvement and escalate recommendations appropriately.

The ideal candidate will bring:

• Eagerness to learn and strong customer-service focus.

• Excellent customer relationship and communication skills.

• Strong organizational, time management, and multitasking abilities.

• Detail-oriented with the ability to handle high volumes of requests and prioritize effectively.

• Ability to work autonomously in a fast-paced, rapidly changing environment.

• Excellent written and verbal English communication skills required.

• Bachelor’s degree in Business Administration, Economics, or Legal studies considered an asset.

• Tech-savvy and able to quickly learn new systems and platforms.

• 2–3 years of experience in a service-oriented role.

Benefits:

• A growing innovative company

• Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes).

• Cutting-edge technologies and tools

• Office in the city center with parking for cars, bicycles, and scooters

• Private health insurance

• Employee accident insurance

• Additional vacation days based on tenure

• Annual bonuses for the achieved results

• Employee referral program

• IIIrd Pillar Pension Fund contribution

• Office lunch twice a week and a wide choice of Snacks/Soft drinks

• Gifts for special occasions.

Salary starting from 1575 EUR (gross) depending on your experience

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.