Onboarding Manager

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Onboarding at impact.com

The impact.com Onboarding teams own the first experience customers have after they decide to partner with us, and we set the tone for everything that follows. We're the bridge between a signed deal and real, measurable value - the team that turns excitement into momentum and makes sure every customer hits the ground running.

This work sits at a unique crossroads. Part project manager, part consultant, part platform expert, you'll immerse yourself in how businesses actually operate - learning their goals, their workflows, and what success looks like for them - then map all of that to our platform in a way that clicks. No two engagements are the same. One moment, we might be onboarding a scrappy five-person startup finding its footing, and then the next, partnering with a Fortune 500 business to roll out across global teams. The range of industries, business models, and challenges you'll encounter here is unique.

We're looking for people who can build trust quickly, think on their feet, and who get energized by the puzzle of understanding someone else's business. If you love the idea of combining client-facing work with deep technical know-how - and you want every day to look a little different - this role might be for you.

Your Role at impact.com:

The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes.

The focus is not only launching programs but also on enabling customers to reach initial value quickly and efficiently.

What You'll Do:

• Manage the onboarding lifecycle from kickoff to activation.

• Guide customers through platform setup, integrations, and program configuration.

• Deliver onboarding sessions and training to clients.

• Ensure customers follow best practices for successful program setup.

• Identify and resolve common onboarding challenges.

• Maintain project timelines and ensure milestone completion.

• Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.

• Leverage onboarding playbooks, templates, and scalable resources.

• Track onboarding progress and communicate status to stakeholders.

What You Have:

• Strong project management and organizational skills

• Ability to communicate technical concepts to non-technical audiences

• Client-facing experience in onboarding, implementation, or customer success

• Ability to manage multiple onboarding projects simultaneously

• 2+ years experience in customer-facing roles

• Experience in client onboarding, affiliate/influencer management, or customer success is preferred

Benefits:

• Hybrid, Casual work environment

• Unlimited PTO policy

• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development

• Learning the advanced partnership automation products

• Medical Aid and Provident Fund

• Group schemes with Discovery & Bonitas for medical aid

• Group scheme with Momentum for provident fund

• Restricted Stock Units

• 3-year vesting schedule pending Board approval

• Internet Allowance

• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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