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Onboarding Analyst

emerchantpay

Sofia, Sofia City Province, Bulgaria Hybrid permanent

Posted: April 8, 2026

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Quick Summary

The Onboarding Analyst will be responsible for ensuring the seamless onboarding process for new customers, which involves collecting and verifying customer data, conducting risk assessments, and implementing new processes to improve the overall customer experience.

Job Description

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.

We are looking for an Onboarding Analyst to join our Underwriting team!

Our Underwriting team is responsible for ensuring that emerchantpay is at all times compliant with the laws, rules, and regulations in the jurisdictions in which we operate, as well as with scheme rules and regulations. The Underwriting team works closely with Account Management during the onboarding process of merchants and monitors merchant compliance on an ongoing basis.

Responsibilities:

• Evaluating and analyzing merchant applications and business models according to internal guidelines;
• Reviewing and verifying application documentation and conducting various background checks with internal and external tools to ensure compliance;
• Reporting the results of the background checks to Account Management;
• Collaborating closely with Account Management and other departments (if needed);
• Ongoing monitoring of merchant compliance by using established tools, according to internal procedures.

Requirements:

• Excellent English language skills – verbal and written;
• Ability to read and understand Greek (reading comprehension required for reviewing documentation; no speaking or writing in Greek is required);
• Good analytical and problem-solving skills and strong attention to detail;
• Experience with MS Office;
• Willing to innovate, learn and share knowledge;
• Proactive team player with excellent time-management and organizational skills;
• Previous experience in the payment industry would be considered an advantage;
• Knowledge of regulatory requirements (AML, KYC, etc.) would be considered an advantage.

Benefits:

• Fast-growing payment company;
• Excellent working conditions, casual atmosphere;
• Modern, challenging, constantly growing business;
• Professional development - books, trainings, certifications, etc.;
• Team buildings and fun activities;
• 25 days paid holiday, 1 day for every 2 years with us;
• Hybrid model of work – 3 days per week from the office (Gora Business Building, Sofia) and 2 days per week from home.

Please apply with your CV in English. Only short-listed candidates will be contacted.

The personal data of the applicants will be processed in strict confidentiality by emerchantpay ltd. UIC 175117520 is solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.

emerchantpay is an equal-opportunity employer. We appreciate people with different backgrounds and mindsets, and we honor diversity and inclusion.

#LI-Hybrid

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