On‑Site Support / End‑User Support

Confidential

CDMX, México, Mexico permanent

Posted: March 26, 2026

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Quick Summary

On-site Support / End-user Support is a role that focuses on providing support for end-users in a physical office environment.

Required Skills

On-site Support End-User Support Hardware Troubleshooting Independent Work Language Proficiency Spanish Immersion English Proficiency Financial Services Experience

Job Description

Important IT company At the Latin American level, growth requires:

On‑Site Support / End‑User Support (not a development role)

Focus areas

• Hands‑on hardware and desktop support

• End‑user / floor support

• Local incident handling and coordination

• Physical presence in the office as needed

Profile expectations

• Strong experience in on‑site support environments.

• Comfortable with hardware troubleshooting and break/fix.

• Able to work independently and interface directly with users.

• Prior financial services experience is a plus, but not required.

Logistics

• Work model: Primarily on‑site (not remote).

• Language: Spanish required.

• English working proficiency.

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: Open.

Benefits: Excellent superior benefits.

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