On-site / Hybrid IT Support Engineer (Taipei, Taiwan)

systemsGo is growing rapidly and is seeking an experienced IT Support Engineer based in Taipei, Taiwan. This role supports service delivery for our multinational clients, combining user support with exposure to infrastructure, projects, and IT operations.

This position is flexible in nature and may involve a mix of remote work, onsite support at client locations, and occasional travel, depending on business needs.

We are looking for a dependable, customer-focused professional who enjoys problem-solving, working with diverse teams, and taking on new challenges.

Key Responsibilities

Core Responsibilities (Primary Focus)

Provide day-to-day end-user support for IT infrastructure and workplace technologies (desktops, laptops, applications, Office 365, etc.)

Troubleshoot, resolve, and document technical issues in a timely and professional manner

Monitor and escalate critical incidents to the Team Lead or Service Delivery Manager as needed

Deliver high-quality customer service to end users in a multinational environment

Additional Responsibilities (As Needed / Nice to Have)

Support IT infrastructure setup and maintenance, including hardware deployment and basic networking

Participate in project-related tasks such as site surveys, office setups, and IT rollouts

Assist with network cabling, device installation, and coordination with vendors or contractors

Manage IT assets lifecycle, including procurement support, inventory tracking, device setup, recovery, and logistics (shipping/receiving)

Support internal initiatives and ad-hoc assignments across the company

Note: Not all responsibilities are required at all times. The role evolves based on project and client needs.

Qualifications

Diploma or Degree in Computer Science, Information Technology, or related field preferred

3-5 years of experience in IT support / helpdesk / desktop support roles

Experience supporting multinational clients or environments is an advantage

Basic knowledge of networking and infrastructure support is a plus

Strong customer service mindset and ability to work directly with end users

Good communication skills, able to clearly explain technical issues and solutions

Proactive, adaptable, and able to work independently or as part of a team

Proficiency in both English and Chinese

Immediate availability is a plus

Technical Skills

Windows 10/11 and Microsoft Office 365 environment

Experience with ticketing systems and IT service processes

Hardware support (PC/laptop setup, troubleshooting, peripherals)

Basic knowledge of:

Microsoft services (Active Directory, DNS, DHCP, GPO, WSUS)

Windows Server environments

Experience with video conferencing tools (WebEx, Zoom, Poly, etc.)

Networking fundamentals (firewalls, switches, cabling) is a plus

Relevant Microsoft certifications are advantageous

What We Offer

Exposure to multinational clients and diverse IT environments

Opportunities to grow into broader infrastructure and project roles

Flexible work model (remote / onsite / hybrid depending on assignment)

Collaborative and multicultural team environment