On-site Customer Service Engineer

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Customer Service Engineer (Onsite Systems Administrator)

ESOM EUO On‑Site Support – Bath VA Medical Center

Location: Bath, NY (100% Onsite)
Project: ESOM – EUO Onsite Support
LCAT: System Administrator
Employment Type: Full-Time
Work Schedule: Daytime hours with potential evening and/or weekend support

Position Overview

We are seeking an experienced Customer Service Engineer / Systems Administrator to support the Department of Veterans Affairs (VA) at the Bath VA Medical Center. This role is 100% onsite and supports a mission‑critical environment providing hands-on IT support to VA staff.

As part of the ESOM EUO Onsite Support team, you will analyze system issues, troubleshoot hardware and software problems, and support end users across the VA campus while maintaining compliance with VA and federal IT standards.

Key Responsibilities

• Install, configure, maintain, test, and troubleshoot IT equipment and systems

• Provide onsite desktop and endpoint support, including desktops, laptops, printers, and mobile devices

• Perform imaging, provisioning, adds/moves/changes, and equipment refreshes

• Communicate directly with end users to diagnose and resolve hardware and software issues

• Track and document incidents, requests, and system changes using ServiceNow

• Install and manage operating system patches, upgrades, and COTS software

• Support user account management, including Elevated Privileges (EP) when required

• Utilize system administration tools and log data to diagnose and resolve issues

• Monitor systems to identify risks, performance issues, and improvement opportunities

• Use VA standard tools including Microsoft SCOM, scripting tools, and McAfee

• Perform inventory management, asset tracking, audits, and media sanitization

• Support printer deployment and repair

• Assist with cable management and server room maintenance as needed

• Transport IT equipment across a large VA campus as required

Physical Requirements

• Regularly lift, move, and install IT equipment weighing up to 50 lbs (or more with assistance)

• Frequently work under desks, in server closets, and throughout multiple buildings on campus

Required Experience & Qualifications

• Hands-on experience troubleshooting and maintaining a wide variety of systems and networks

• Experience supporting high‑volume and/or high‑availability environments

• Knowledge of system administration processes and debugging protocols

• Ability to troubleshoot customer-reported issues and implement corrective actions

• Experience logging system administration activities and changes

• Education & Experience Requirements:

• High School Diploma or GED plus 8+ years of system administration experience
OR

• Bachelor’s degree in Computer Science, Electronics Engineering, or another technical discipline

Security & Compliance Requirements

• Must meet VA PIV (HSPD‑12) eligibility requirements

• Non‑U.S. nationals must have resided in the U.S. or U.S. territories for at least 3 continuous years

• Candidate must be REAL ID compliant

Additional Information

• This position supports a federal healthcare environment and requires a high level of professionalism and attention to detail

• Candidates should be comfortable working independently and as part of a team with minimal supervision

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.