On-Demand Courier Dispatcher

On-Demand Courier Dispatcher

On-site | Ashburn, VA | Full-time | Monday - Friday Schedule

At Excel Courier, we specialize in high-touch, time-critical transportation serving critical infrastructure industries—including healthcare and life science, financial systems, construction, education, government, cybersecurity, and telecommunications. Our work matters because we move lives forward one delivery at a time.

We are guided by our core values: Service. Accountability. Quality. Teamwork.

About the Role

Our dispatchers support independent contractor drivers in one of the most fast-paced, detail-driven environments in logistics: on-demand medical and time-critical courier operations. This work requires immediacy, precision, regulatory awareness, and exceptional customer focus.

Successful dispatchers at Excel are:

Fast and decisive, coordinating urgent deliveries in real time

Flexible and adaptive, thriving amid shifting priorities and last-minute requests

Technologically strong, navigating multiple systems and mobile platforms simultaneously

Detail-oriented communicators, ensuring complete clarity with drivers and clients

Calm under pressure, especially when stakes are high for clients and patients

What Makes Dispatching at Excel Unique

Unlike scheduled or route-based dispatching, on-demand courier dispatching requires:

Immediacy & Flexibility

Connect the right courier to the right job within minutes.

Adjust routes, timelines, and resources on the fly to support urgent client needs.

Scalability

Manage fluctuating volumes and dynamically shift resources to meet demand across the Washington, D.C., Baltimore, Richmond, and South-Central Pennsylvania regions.

Technology Integration

Utilize industry-specific platforms and mobile applications for transparency, efficiency, routing, and chain-of-custody tracking.

Regulatory & Compliance Focus (Healthcare / Life Science)

Ensure compliance with strict handling protocols for pharmaceuticals, medical specimens, temperature-controlled items, and HIPAA-protected materials.

Maintain secure chain of custody and detailed documentation from pickup to delivery.

Specialized Communication

Provide clear, consistent instructions to drivers regarding regulations, client expectations, and delivery requirements.

These expectations require a higher level of accuracy, judgment, and accountability than traditional dispatch or scheduling roles.

Required Experience & Qualifications

Minimum 1 year of dispatching experience specifically in on-demand courier operations (required).

Strong working knowledge of the Washington, D.C. metro area, plus Baltimore, Richmond, and South-Central Pennsylvania.

Ability to read maps, evaluate routes, and think ahead to prevent delays.

Comfort with fast-paced, high-pressure environments and constant problem-solving.

Strong communication skills and ability to coach and direct independent contractors.

This role is 100% on-site in our Ashburn office.

Schedule & Training

Regular Schedule: Monday - Friday 0900 - 1800