On-Call Dispute Analyst - Tieto Banktech (m/f/d)

On-Call Dispute analyst- Tietoevry Banking

As a Dispute Analyst within Card Issuing, you will work with dispute handling for Swedish and other foreign banks. You will be part of the dispute department that has recently been built in Riga. The department's task is to process card complaints in accordance with current regulations from banks, authorities and card issuers.  

  

The role will include case management, customer dialogue and follow-up of dispute cases. As a dispute analyst, you also have personal responsibility for a number of banks and work closely with both product managers and system managers in the area. The department will work closely with other units within the company to ensure a complete understanding and management of our customers' card services.  

  

With us you will: 

• Processing complaints for Nordic and international banks  

• Close cooperation with our customers in connection with problems that arise regarding their disputes  

• Participate in the work to further develop the dispute handling service  

  

Who you are: 

• Good communication skills, verbally and in writing  

• Fluent in English and Swedish  

• German and Finnish considered as an advantage

• Experience in case management  

• Experience from the card industry and/or banking is an advantage  

• Experience in dispute handling is desirable  

• Knowledge of Visa and MasterCard products is an advantage  

• Good cooperation skills  

• Service- and customer-oriented  

• Good listener  

• Structured way of working  

  

We offer: 

• Challenging work and working experience on international level in leading IT company. 

• Great team, interesting and dynamic work environment. 

• Professional and personal development opportunities. 

• Challenging job responsibilities. 

• Flexible work schedule. 

 

How to apply?  

 

Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team [email protected] 

 

Tietoevry embraces diversity wholeheartedly, extending a warm invitation to applicants from every gender, age group, ability, ethnicity, orientation, belief system, and background. Step into the forefront of the digital banking revolution alongside Tietoevry Banking, where you can contribute to unlocking the full potential of businesses and societies, while also realizing your own. 

 

 

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)