Omnichannel Program Manager - Pharmaceutical Mfg.

It’s an exciting time to join AstraZeneca – a global business that’s growing rapidly and innovating at every turn. We’re reimagining how we work, taking smart risks to accelerate progress and power every function to run faster, more efficiently, and achieve more. Surrounded by high-performing, fast-moving teams, we’re challenged and inspired every day. Collaboration is key, no egos, just respect for diverse expertise. By harnessing unique perspectives, we listen, learn, and evolve together. We play a pivotal role in AstraZeneca’s digital transformation, unlocking potential across the enterprise. From freeing scientists to focus on discovery to rethinking processes, we’re leading change that matters. Digitally savvy and data-driven, we solve problems in real time to deliver better, faster solutions for patients. Join us and help shape the future of healthcare innovation. Responsibilities Single Point of Contact for Delivery and accountable for all demand that comes through their respective Omnichannel and Content Delivery team. Manage a clear and concise process for demand intake and and maintains a backlog or forecast of upcoming work which may include new requirements, change requests, and defect fixes via standard GCO GCS work management tools (i.e., JIRA) Drive discussions to understand level of effort associated with back-log items, prioritize which items require action, and ultimately define scope for delivery schedules (i.e., sprints) and timelines to deliver work Facilitate and foster cross-functional collaboration to drive successful E2E delivery for demand that comes through respective delivery team Understand how to best leverage team’s diverse skills and capable of coordinating requests and delivery plans with interdependent tasks Leads daily calls to drive collaboration and clear emerging impediments blocking delivery Run periodic planning and retrospective sessions that enable team to focus on continuous improvement in delivery ways of working. Maintain a high-level view into resource capacity to optimize output and minimize delivery risk and data dashboards that reflect productivity delivery team Motivate delivery team through guidance, organization and skill development opportunities Requirements Minimum Requirements Bachelor’s Degree with minimum of 5 years of omnichannel relevant experience or 10 years of relevant omnichannel experience if no degree. Experience consisting of overseeing delivery associated with web, print/digital content and multi/omnichannel customer experiences. Experience overseeing multiple complex delivery projects in parallel – some of which have interdependencies across one another. Experience coordinating a multi-disciplinary team of on and offshore resources to deliver according to a common objective in Agile and Waterfall ways of working Conceptual understanding on how marketing tools are leveraged to create customer engagement experiences Experience in managing and maintaining JIRA or similar Work Management Tool to organized work for a cross-functional team Preferred Requirements Conceptual understanding of marketing technology ecosystems and how tools enable customer engagement. Experience in pharmaceutical or life sciences commercial operations. Familiarity with CRM platforms (e.g., Veeva, Salesforce) and marketing automation tools. Strong analytical skills for interpreting delivery metrics and optimizing processes. Conceptual understanding of marketing technology ecosystems and how tools enable customer engagement. Experience in pharmaceutical or life sciences commercial operations. Familiarity with CRM platforms (e.g., Veeva, Salesforce) and marketing automation tools. Strong analytical skills for interpreting delivery metrics and optimizing processes. Demonstrated ability to lead change management and foster adoption of new ways of working. Demonstrated ability to lead change management and foster adoption of new ways of working. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, we are driven by an entrepreneurial spirit that empowers us to take initiatives and make a real difference. Our innovative pipeline is one of the deepest in the industry, offering transformative medicines that redefine cancer treatment. We foster a culture of trust and excellence where everyone is encouraged to challenge norms and embrace new ideas. With a focus on commercial excellence, we take smart risks to advance science and improve patient outcomes. Join us as we lead the next wave of transformation in oncology. Ready to make an impact? Apply now to join our team! Date Posted 12-Jan-2026 Closing Date Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.