Omnichannel Backend Associate

Omnichannel Backend Associate

ChaiVision  ·  Onsite – Pakistan Office  ·  Full-Time

Job Title: Omnichannel Backend Associate

Department: Sales — Omnichannel

Reports To: Backend Manager, Omnichannel

Location: Onsite – Pakistan Office (9 AM – 5 PM EST)

Job Type: Full-Time

Salary: $550 - $600 USD/month

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories — from fitness and wellness to home goods, pet care, children’s products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit.

The organization is driven by a data-informed approach to growth, disciplined operational execution, and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision continues to invest in expanding its omnichannel sales strategy and retail presence worldwide, offering team members the opportunity to contribute within a fast-paced, performance-oriented organization focused on sustainable growth and long-term value creation.

Role Summary

Walmart, Target+, and Best Buy are some of the biggest retail surfaces in North America — but every listing on those marketplaces is held together by backend work that customers never see: SKU uploads, inventory feeds, compliance flags, return policies, and account-health metrics. When the backend is clean, sales scale. When it slips, listings get suppressed and revenue stops.

The Omnichannel Backend Associate keeps that machine running. This is a hands-on, execution-heavy role responsible for SKU setup, inventory monitoring, and marketplace compliance across Walmart (U.S. & Canada), Target+, and Best Buy (U.S. & Canada). Your work is the quiet engine behind ChaiVision’s omnichannel growth.

What You’ll Do

Marketplace Back-End Management

Upload and configure new SKUs across Walmart, Walmart Canada, Target+, Best Buy U.S., and Best Buy Canada

Ensure product details, pricing, stock, and attributes sync correctly from Shopify and SellerCloud

Troubleshoot suppressed SKUs, missing content, and unpublished items

Inventory & Stock Management

Monitor inventory across all assigned platforms to prevent out-of-stocks

Track Walmart Fulfillment Services (WFS) inventory and seller performance metrics

Flag low-stock or performance issues and coordinate timely updates with the team

Policy & Logistics Setup

Set up shipping rules, return policies, and logistics parameters across each marketplace

Monitor marketplace performance metrics (e.g., Walmart Seller Scorecard)

Resolve logistics or policy issues promptly to keep accounts in good standing

Compliance & Marketplace Health

Monitor backend alerts for violations (hazmat, category misplacement, listing policy)

Proactively address compliance issues to prevent penalties or account risk

Maintain account-health metrics across all assigned platforms

Reporting & Communication

Run monthly returns reports and share analysis with management

Track performance alerts and flag critical issues for resolution

Provide regular written updates to the Backend Manager on issues, progress, and risks

Coordinate with the front-end team, IT / SellerCloud, and Finance partners on issues that cross teams

Who You Are

Detail-oriented and process-focused — small data errors and policy misconfigurations don’t slip past you

Comfortable in backend marketplace tooling and systems management — you’re happiest in the seller portal

Proactive — you spot errors, compliance risks, and stock discrepancies before they become incidents

Collaborative — you communicate clearly with managers, cross-functional teams, and partners to resolve issues

Hands-on with platforms like Walmart Seller Center, Target+, and Best Buy Seller Portal

Adaptable — you handle operational curveballs without losing the daily rhythm

Qualifications

1-3 years of experience in marketplace operations, eCommerce backend administration, or seller-platform support

Hands-on experience with at least one of: Walmart Seller Center, Target+, Best Buy Seller Portal, or a comparable marketplace platform

Working knowledge of SellerCloud, Shopify, or another listing / inventory system is a strong plus

Solid Excel / Google Sheets skills for inventory tracking and returns reporting

Ability to work U.S. business hours (9 AM – 5 PM EST) from the Pakistan office

Bachelor’s degree in Business, Operations, Information Systems, or a related field preferred

Tools & Systems

SellerCloud  ·  Shopify  ·  Walmart, Target+, Best Buy Seller Portals  ·  Excel / Google Sheets  ·  Slack  ·  Notion  ·  Microsoft 365 (Teams, Excel, SharePoint)

Why Work With Us

Competitive salary and performance-based growth

Work in a fast-growing global eCommerce company with real ownership

Collaborative, high-energy environment where ideas become action

Opportunity to build and lead systems that drive company-wide impact

Holiday and birthday gifts — we celebrate our people

Real room to grow as we scale

“If you thrive in a fast-paced, data-driven environment and want to make a real impact at a growing eCommerce company, you’ll love working here!”