Omnichannel Account Manager

Come As You Are

Your gender, your gods, your love life, your skin, your abilities are what we celebrate at Fittes! We are progressive, open-minded and value diversity of thought as we know this is what pushes us to do things better than our competitors.  If you are good at what you do and work hard, we welcome you to come as you are.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification.  If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways! Tell us why you think you're the right person — you may be just the candidate we are looking for. 

Compensation Range

$100,000 - $140,000  + Bonus 

*The posted salary range is typical for this position. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. 

Hybrid Model

2  days in + 3 days WFH

About Fittes

At Fittes, we’re on a mission to make the mundane exciting. We elevate unloved products with fresh design, bringing a new-school approach to an old-school industry. We’re a dynamic, female-owned-and-led product design company in Toronto experiencing exciting growth. We’re a team of disruptors driven by ambition, creativity, and accountability.

Collaboration, humility, and intentionality define our work environment, and our team’s results speak for themselves.

Curious about our work? We started with the first modular air register designed to customize to any surface, and have since expanded into multiple product categories. We’re a team focused on building something extraordinary and long-lasting, for both our customers and our people. See more on our Instagram, Glassdoor and website!

The Opportunity

This is a great opportunity for an experienced, hands-on sales professional to own and grow some of Fittes’ most complex national and large regional retail accounts. You’ll work closely with our sales and account management teams to drive revenue growth and profitability through thoughtful strategy, strong execution, and trusted customer relationships.

Since 2016, Fittes has grown rapidly by bringing something tangible, and patented, to the market. In this role, you’ll see the direct impact of your work, receive mentorship from experienced sales leaders, and be rewarded through role-specific incentives tied to performance and growth.

You’ll develop and execute data-informed sales strategies and own the full omnichannel relationship with key CPG retail partners, aligning brick-and-mortar shelf strategy with retailers’ digital marketplaces to drive consistent, profitable growth.

Success is measured by revenue performance, account expansion across volume and product mix, customer satisfaction, and your ability to secure incremental business through strategic account growth.

What you’ll be doing:

Sales Strategy & Account Growth [50%]

Own revenue performance for assigned national and large regional retail accounts, delivering against clear B2B targets through a structured, measurable sales process.

Drive account expansion and retention by growing both volume and product mix across existing partners.

Build and execute Joint Business Plans (JBPs) that integrate in-store merchandising with digital shelf strategy to ensure consistent brand presence across channels.

Use digital shelf performance and marketplace insights to validate demand and unlock expanded physical shelf space, off-shelf placements, and promotional opportunities.

Partner with internal sales and marketing teams to plan and execute seasonal programs, promotions, and account-specific initiatives.

Identify and close new revenue opportunities by working closely with customers to grow mutual value.

Growth, Execution & Optimization [40%]

Analyze historical sales data and market trends to forecast demand and inform account strategy.

Monitor sales performance on an ongoing basis, proactively flagging risks and opportunities tied to sales or marketing activity.

Support and optimize retail digital marketing initiatives in partnership with internal teams and retail partners.

Act as the primary day-to-day contact for assigned accounts, building trusted, long-term relationships.

Identify and secure net-new business opportunities within existing and new accounts.

Navigate objections and negotiations with a solutions-oriented, insight-led approach.

Execute promotional plans and influence product adoption across core and emerging product lines.

Knowledge, Learning & Brand Stewardship [10%]

Build deep product and category knowledge to clearly articulate Fittes’ value to retail partners.

Keep accounts informed on key updates, including new product launches, events, operational changes, and recalls.

Represent Fittes with consistency and credibility, reinforcing brand standards across all customer interactions.

You’re a good fit if you:

Have 5+ years of experience consistently delivering results in CPG sales, account management, or a related commercial role within an omnichannel retail environment

Have managed complex retail accounts and are comfortable owning revenue targets, forecasts, and expansion plans end to end

Understand how brick-and-mortar retail and digital marketplaces work together, and know how to use digital shelf performance to inform in-store strategy

Are highly data-comfortable — you can analyze sales trends, forecast demand, and turn insights into clear, actionable account plans

Are a strong relationship builder who earns trust quickly and knows how to grow accounts through partnership, not pressure

Are confident navigating negotiations and objections, using insight and preparation to close incremental business

Enjoy being hands-on and strategic at the same time — you like setting direction, then rolling up your sleeves to execute

Communicate clearly and proactively, and take pride in being a reliable, go-to partner for both customers and internal teams

Thrive in fast-moving environments where ownership, curiosity, and follow-through matter more than rigid playbooks

Tech Stack: 

Google Suite - Advanced 

Salesforce - Advanced

Avoma - Advanced 

Apollo - Advanced 

What’s in it for you?

We’re not for everybody, and we like it that way. If mediocrity isn’t your jam, here’s what we can offer you in return for your hard work and discipline:

Super-immersive learning environment and the opportunity to develop your career with us, if you can keep up

Flexible and inclusive benefits including HSA

Employee Stock Option Plan 

Hybrid work structure - we are committed to 3 days in office

Open concept, bright, dog-friendly office vibe (our furry friends can’t wait to meet you!) 

Strict “No email/slack on phones” policy and “No email/slack outside of office hours” policy — we value our personal time and are committed to protecting this for our team members.

Fully stocked kitchen with snacks and fresh fruit