Omni Channel Manager

Job Title: Omni Channel Manager

Department: Sales – Omnichannel

Reports To: Nisan Davydov

Location: Onsite – Pakistan Office

Job Type: Full-time

Salary:800-900 USD

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home, pet care, and supplements. We scale rapidly across major marketplaces and DTC platforms through a data-driven, community-first approach and a relentless focus on execution excellence.

Our omnichannel strategy is central to our growth, and we are building world-class marketplace operations that balance speed, accuracy, and scalability.

Role Summary

The Omnichannel Manager is responsible for driving front-end marketplace excellence and scalable growth across Chai Vision’s omnichannel business. This role leads the Pakistan-based omnichannel execution team and owns daily marketplace operations including listings, pricing, promotions, and compliance across multiple platforms.

This is a hands-on leadership role that blends strategy with execution—building scalable processes, onboarding new marketplaces, and ensuring operational stability while coaching and developing a high-performing team.

What You’ll Do

Strategic Leadership

Define and enforce front-end standards for listings, pricing, promotions, and compliance across all marketplaces

Build scalable processes to support onboarding and expansion into new sales channels

Set and track quarterly growth, productivity, and performance goals for the Pakistan office team

Execution & Optimization

Manage daily marketplace operations including listings, pricing, content accuracy, promotions, and compliance

Troubleshoot technical and operational issues directly with marketplaces and SellerCloud

Ensure smooth stabilization and performance optimization post-onboarding for new platforms

Team Collaboration & Oversight

Lead, coach, and manage a team of 5 omnichannel specialists

Distribute workload, oversee execution quality, and conduct performance reviews

Escalate critical marketplace issues and performance updates to leadership

Tool & Platform Ownership

Own SellerCloud operations and integrations across marketplaces

Operate and manage marketplace portals including Walmart, Target+, Wayfair, Macy’s, BestBuy, eBay, and others

Funnel Ownership

Top Funnel: Platform onboarding, expansion opportunities, promotional strategies

Bottom Funnel: Listing optimization, pricing accuracy, compliance, and conversion execution

Who You Are

You thrive in fast-paced, high-growth, multi-platform ecommerce environments

You balance strategic thinking with hands-on execution

You are structured, detail-oriented, and solutions-driven

You are a confident people manager who excels at coaching, accountability, and team development

You adapt quickly to new platforms, tools, and operational challenges

You bring direct experience managing ecommerce marketplaces

Qualifications

Proven experience managing ecommerce marketplaces such as Walmart, Target+, BestBuy, Macy’s,, eBay, or similar

Strong understanding of marketplace compliance, pricing, promotions, and listing optimization

Experience leading and developing operational teams

Ability to manage multiple platforms simultaneously with high accuracy and speed

Strong communication and cross-functional collaboration skills

Tools You’ll Use

SellerCloud

Marketplace portals (Walmart, Target+, Wayfair, Macy’s, SHEIN, BestBuy, eBay, etc.)

Excel / Google Sheets for reporting and performance tracking

Why Work With Us

Join a fast-growing ecommerce company where your ideas matter and your growth is part of our mission. At Chai Vision, we’re scaling quickly, building boldly, and redefining what a modern ecommerce team looks like.

We move fast, collaborate deeply, and give our people the space and support they need to thrive. Along with a culture built on innovation and teamwork, we offer benefits that reward your hard work and fuel your growth.

Here’s what you can look forward to:

10 Paid time off

10 days of flexible holidays so you can celebrate what matters to you

Medical insurance

Continued education opportunities

Holiday and birthday gifts—we celebrate our people

A collaborative, high-energy environment where ideas become action

Real room to grow as we scale

If you thrive in a fast-paced, execution-focused ecommerce environment and want to help scale marketplace operations at a high-growth company, you’ll love working here.