Offshore fund Onboarding Manager, AVP

Offshore fund Onboarding Manager, Assistant Vice President you will be responsible for managing new offshore fund launch to meet client’s requirements and work with Boston head office and other operation hub sites for improvement of services closely. In addition, it will take responsibilities of BAU services after fund launches as a client service manager. Key responsibilities will include:

• Responsible for offshore fund launces to meet client’s expectations
• Closely work with Sales and Relationship management about obtaining new business with Sales and Relationship management
• Responsible for client satisfaction for customer’s evaluation and feedbacks to keep/expand business after the fund launches.

• Responsible for client deliverables and service enhancement. Understand client needs and suggest improved service model.
• Manage client expectations with identifying clients goal and needs.
• Responsible for customer’s escalation with dealing with team members and operation teams and provide solution. Demonstrate changes brought about to meet client requirement and satisfaction
• Co-work with global operation teams and create frameworks to provide enhanced services to Japanese clients. Create strong relationship with operation teams outside Japan.
• Co-work with global operation teams and create frameworks to provide enhanced services to Japanese clients.

• Responsible for offshore fund related projects owned by both Japan and global.

State Street considers all disciplines when hiring for a job and seeks out candidates who demonstrate the following:

• Client service oriented person with excellent client service skills, ability to drive and influence discussions with clients and external parties.
• Excellent business understanding of global custody and offshore business (is a plus)
• Ability to manage a team that can deliver excellent client services
• Effective organizational, decision making, and communication skills
• Excellent analytical and interpersonal skills, verbal and written communication skills
• Experience in the financial services industry at least over 5 years.
• Excellent English language skill and business Japanese skill preferred.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement