Offline Payments Partner & Operations

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

Key Responsibilities

• Manage and strengthen existing partnerships with offline payment partners, including hardware vendors and service providers, to enhance the company’s offline payment capabilities.
• Coordinate training for service providers and partners, ensuring strict adherence to company policies, SOPs, and compliance requirements.
• Ensure timely submission of monthly reports by service providers and oversee reconciliation for monthly billing.
• Oversee day-to-day offline payment operations, proactively identifying and resolving operational gaps and issues while driving continuous process improvements across the payment lifecycle.
• Contribute to the development of the company’s APAC and global offline payments strategy, including business models and service frameworks.
• Collaborate closely with cross-functional teams—particularly product, operations, and sales—to launch and operationalize new products and enter new markets.
• Participate in team initiatives to define, document, and refine norms and processes for a growing team.
• Foster and uphold company culture, while building, mentoring, and empowering team talent.

Requirements:
• Bring at least 2+ years of relevant experience, preferably within the offline card payments industry (e.g., service providers or acquirers), with a demonstrated record of strong performance.
• Demonstrate experience in negotiating and managing partner relationships, ideally within an internet or start-up environment.
• Ability to translate complex product and operational requirements into clear, actionable guidance for partners.
• Possess strong quantitative, analytical, and strategic thinking skills.
• Exhibit strong presentation and communication skills, with the ability to represent the company in strategic client and partner engagements.
• Established connections within local and regional (APAC/global) payments ecosystems are a plus.
• Proficient in English; proficiency in Chinese is an advantage.