Officer, Rehabilitation

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To effectively work all written off accounts to contribute towards increasing the recovery rate.

To rehabilitate customers in arrears in the pre lock-up categories and appropriately action allocated accounts.

To assists with and ensure the normalisation of arrear accounts and within given documented mandate, secure outstanding assets  

Type of Qualification: Tertiary qualification

Field of Study: Banking

Experience Required

Operations Control

Operations

3-4 years

Experience in Credit Control environment and knowledge of collection procedure.

Key competencies Required

• Problem solving- Analyse problems thoroughly and proffer solutions.
• Analytical- Ability to Interpret, analyse, and evaluate data received from multiple sources.
• Sound communication and negotiation skills.
• Customer and service orientated.
• Lending product knowledge

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Resolving Conflict
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Legal Collections
• Legal Compliance
• Product and Services Knowledge
• Recoveries
• Workflow Management