Officer, Records Quality Assurance

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Administer the Bank’s records management infrastructure to support effective and sustainable records management in compliance with business and regulatory requirements.Administer the Bank’s records management infrastructure to support effective and sustainable records management in compliance with business and regulatory requirements.

• Provide level 1 support in the maintenance of the Electronic Records Systems (EDMS & PDMS) to ensure system availability and performance through basic trouble shooting, and where necessary, escalation, follow up and closure of any system anomalies
• Implement data management protocols for Bank records to facilitate the creation of new records through the administration and control of the File Trail master-list and Barcode data-base; i.e. ensure availability of appropriate meta-data to facilitate effective and functional indexing of records
• Generate both custom and standards reports to respond to any information requirements by management on matters of records management.
• Ensure proper configuration and functionality of the Radio Frequency Identification System (RFID) through regular tests and closure of any system performance issues.
• Implement quality assurance procedures to ensure documents are captured in EDMS and PDMS against the correct and matching meta-data, and with no duplications.
• Implementation / compliance with the records management policies and procedures.

• Bachelor’s Degree in Records Management or Library Science from a Recognised University
• At least 2 years working experience in records and archives operations.
• Knowledge of records, archives or library management principles and practices.
• Experience of using MS Office applications and the use of electronic document and records management systems.
• Data capture.
• Working in a busy office environment.
• Understand records management regulatory environment.
• Good knowledge of electronic records and document management systems.

Technical Competencies:

• Ability to accurately sort, classify and index records / documents according to their subject types.
• Computer literacy i.e. ability to use IT to achieve work objectives.
• Good understanding of ICT systems and tools
• Fast and accurate data inputting skills.
• Operations Risk Management

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks