Officer, Domestic Payments

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The purpose of the Officer Domestic Payments Outwards is to attend to all aspects of outward domestic payments i.e. to process outward RTGS, EFT transactions and or Salaries, attend to outward direct debits, and recover transfer charges where they apply.  In performing the above duties, the Officer should ensure proper duty of care is performed on all payment instructions.

• Timely and accurate processing of outward payments and collections from all the channels (BOL, Branches).Attend to failed and unpaid outward payments and collections.
• Collect transaction charges related to outward payments and collections.
• Provide feedback where required about the processed and failed transactions.
• Systematically and securely file all relevant documents, electronic files and reports.
• Compile and submit regular transaction statistics.
• Process all payments within Domestic Payments Unit and also learn another role in another unit within Payments.
• Maintain a high standard of risk control through ensuring that only pre-authorised transactions are processed.
• Adequate knowledge and understanding of procedures and routine systems of the Transaction risk mitigation unit and compliance of these
• Promote a risk awareness culture, and best practices to reduce operating losses, frauds, claims and forgeries

• First degree in any business-related field from a recognised institution.
• At least 5 years’ experience and knowledge of banking/finance operations, treasury operations, and accounts receivable/payable.
• Knowledge and understanding of bank procedures and products.
• Understanding of local processing activities in production.
• Strong data analysis skills and proficiency in computer applications, especially Excel.
• High level of duty of care and attention to detail.
• Ability to work in a fast-paced, high-control environment.

Technical Competencies:

• Active Listening
• Integrity and confidentiality
• Query Resolution
• Risk Identification
• Risk Reporting
• Verbal Communication

Behavioural Competencies:

• Checking Things
• Conveying Self-Confidence
• Documenting Facts
• Examining Information
• Following Procedures
• Interpreting Data
• Managing Tasks