Officer, Customer Operations

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!
Learn more about Teleport here: https://www.teleport.it/

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Serve as primary support to day-to-day shipment related activities for both internal and customers.
• Work hand-in-hand with internal teams to retain new and existing customers with unparalleled customer experience.
• Manage order uploading with accurate information and required documents for internal and external parties usage.
• Provide timely notification and follow up on shipment status to internal and external parties.
• Ability to work efficiently on spreadsheets to provide internal teams with administrative and data support.

Shift Schedule & Overtime

This role operates on a 24/7 rotation, including weekends and public holidays. There are three shifts currently in place:

• 8:00 AM – 5:00 PM
• 2:00 PM – 11:00 PM
• 11:00 PM – 8:00 AM

Employees are entitled to overtime (OT) compensation for hours worked beyond their scheduled shift, as well as for work performed on public holidays.

Requirements:
• Proficiency in G Suite (Gmail & Google Sheets) or Microsoft Office (Excel)

• Meticulous to data and administrative details in order to minimize errors.

• Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks

• Ability to manage multiple internal and external parties

• Shift work including nights and weekends depending on flight and customer’s schedule

Benefits:
Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!