Officer, Client Communications

StandardBankGroup

Lagos, LA, Nigeria permanent

Posted: February 10, 2026

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Quick Summary

Officer, Client Communications, Lagos, Nigeria, responsible for providing exceptional customer service and building strong relationships with clients.

Required Skills

Customer Service MS Office Suite Pension Fund Administration

Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The main job purpose of the Client Communication Agent is to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients. The Client communications officer is also responsible for the management of the Pension Solution Mailbox to ensure prompt and quality response to clients.

• Minimum of a B.SC in any related course
• Work experience in any pension fund administrators would be an added advantage

ehavioural Competencies

• Generating Ideas
• Coping with pressure
• Team working
• Upholding Standards

Technical Competencies

• Proficiency in the use of MS office Suite

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