Office Operations Assistant

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Office Operations Assistant plays a key role in maintaining a clean, organized, and well-stocked workplace environment. This position supports daily operations by managing pantry and breakroom needs, maintaining cleanliness throughout the facility, and supporting operational tasks to ensure a safe, functional, and welcoming environment for staff.

By handling routine facility and operational tasks, the Office Operations Assistant enables teams to stay focused on their work and supports the overall employee experience. The role requires reliability, attention to detail, and a proactive mindset, helping ensure the workplace runs smoothly day to day.

This is an on-site role based in our NYC office, with a schedule typically ranging between 30-40 hours per week, depending on business needs.

Responsibilities

Pantry & Breakroom Support

• Monitor and restock pantry items, including beverages, snacks, utensils, cups, plates, and condiments

• Prepare morning coffee and maintain coffee machines throughout the day

• Maintain a clean, safe, and organized breakroom and back-of-house areas

• Load, operate, and unload dishwashers safely and efficiently

• Keep dishwashers and sinks clean; promptly report any functional or mechanical issues

Inventory & Supply Management

• Track inventory levels for cleaning products, kitchen supplies, paper goods, toiletries, and office consumables

• Refill and restock supplies across the office, including restrooms, kitchens, and printer stations

• Communicate supply needs clearly and proactively to the Workplace Operations Manager

Facilities Cleaning & Maintenance

• Maintain cleanliness throughout the facility, including dusting, sweeping, mopping, and trash and recycling removal

• Monitor restrooms regularly, clean as needed, and ensure they remain well-stocked at all times

• Assist with additional cleaning or operational tasks as needed to support daily operations

Operational Support

• Assist with receiving deliveries and stocking or organizing materials

• Work independently while collaborating effectively with office stakeholders as needed

• Identify and report maintenance, safety or equipment concerns

Requirements

• Previous porter, facilities, janitorial, or cleaning experience preferred

• Strong attention to detail and organizational skills

• Ability to work independently and manage time effectively

• Reliable, punctual, and dependable

• Ability to safely lift up to 30 lbs

• Ability to stand, walk, bend, lift, and perform repetitive motions throughout the shift

• Ability to safely operate standard cleaning equipment and appliances

• Must be able to work on-site in the NYC office Monday - Thursday

• Authorized to work in the United States; native or bilingual English proficiency required

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $18 and $20 per hour at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

• Connection: Care deeply & inspire hope.

• Congruence: Stay curious & heed the evidence.

• Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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