Office Manager / Workplace Experience & Belonging Lead

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

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Title: Office Manager / Workplace EXB Lead – Pune, India
Location: Pune (on-site)
Reports to: EXB Workplaces Director / Site Leader

Office Manager

As the founding office manager or what we call the Workplace Experience & Belonging Lead at Fastly, this position will be responsible for the physical and experiential environment in our Pune office. You will be responsible for the day-to-day running and continuous improvement of the Pune office: facilities, office services, transportation (including late-shift taxis), vendor relationships, and on-the-ground coordination with local authorities and building management. You’ll ensure the environment is safe, reliable, and employee-friendly for teams working India daytime and US-aligned shifts.In addition to executing our team strategy in Pune, you will collaborate across the Employee Experience & Belonging team. You will contribute to event programming and other employee engagement projects.

You’ll work a varied shift.

What You'll Do:

Key Responsibilities

Ensure the Pune site runs smoothly and is highly organized. Tasks include:

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Run daily office operations: reception/front desk, meeting rooms, seating plans, housekeeping, pantry, office supplies.

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Act as the first point of contact for all internal and external visitors.

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Maintain a high-functioning office environment by ensuring all facilities (HVAC, power backup, internet, access control, security) are functioning; coordinate fixes quickly with building / coworking operators.

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Partner with IT to ensure desks, meeting rooms, and shared spaces are set up and ready for teams (headsets, screens, quiet zones, call booths).

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Set up and manage corporate taxi vendors for employees working late/evening US-aligned shifts (Finance month-end, CS peak periods, etc.).

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Design and maintain safe routing, rosters, and SLAs; ensure compliance with local norms around women’s safety at night (escort policy, check-in process, emergency escalation).

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Provide general support for leadership across various departments on topics including event setup, onsite team meetings, meeting/conference room technology and travel to the Pune site.

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Oversee all purchasing to ensure catering, snacks, beverages, goodies and other supplies are stocked

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Act as on-site focal point when building management, inspectors, or other officials visit the premises (typically alongside external CA/compliance partners).

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Support future office expansion (additional floors/cities) by sharing data on utilization, issues, and employee feedback.

Create an engaging employee experience for Fastly employees that is aligned with company objectives and employee experience & belonging goals to foster a positive and inclusive workplace culture. Including to:

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Ensure a welcoming, professional environment for Fastlyans (Prepare desks and welcome kits, Provide basic office orientation, Make sure shared spaces support focus work and calls.).

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Coordinate with the Employee Experience & Belonging team on engagement activities, recognition events, and small site-level celebrations (especially for teams working US hours).

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Gather regular feedback (surveys, check-ins) on workplace experience; propose and implement improvements.

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Assist in planning and executing social events for Pune-area employees (i.e. holiday parties, Fastly traditions, and milestone celebrations)

What We're Looking For:

Basic Qualifications

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3–6 years experience in office administration, facilities, workplace or admin/ops roles, ideally in a multinational or shared-services environment.

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Hands-on experience managing office services and vendors (cleaning, security, taxis, pantry, maintenance).

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Comfort supporting teams that work US or extended shifts (late evening / night) and understanding of associated safety & logistics expectations.

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Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-growing environment.

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Moderate communication skills in English and excellent proficiency in Hindi and Marathi both for vendor and local authority interactions.

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Flexibility in work hours

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High ownership and service mindset; willing to “roll up sleeves” and personally solve issues.

We’ll be super impressed if you have experience in any of these:

Preferred Qualifications

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Experience launching a new site or moving from coworking to a dedicated office

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Exposure to basic EHS / safety practices in offices (fire drills, emergency procedures)

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You’re a problem solver. If you’ve never done it before, you jump in head first. You are proactive, resourceful and accountable

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You are comfortable reporting to a remote manager and capable of operating autonomously within standard guidance

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You have exemplary communication skills, with the ability to build relationships and communicate effectively with employees at all levels of the organization

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Skilled at adapting to project constraints and resolving problems on your own; ability to work independently

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Bachelor’s degree, preferred

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Excellent computer skills including Google Workspace, JIRA, Slack and Zoom

Work Hours:

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This position will require you to work a varied shift.

Work Location(s) & Travel Requirements:

This position is based out of Fastly’s WeWork space in Pune.

This position may require travel as required by your role or requested by your manager.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

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We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

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We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.

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We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

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We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.

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