Office Manager

We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.

Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.

As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.

This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.

You can read The Brainlabs Culture Code in full here.

What you’ll do

You’ll lead Workplace Operations and Experience for our London office at the White Collar Factory, ultimately ensuring everything runs smoothly and our Brainlabbers have a great experience!

You’ll be the go-to person for all things workplace, balancing day-to-day operations with continuous improvements to how our space works for our people.

• Own the day-to-day running of the office, ensuring a seamless, high-quality experience for everyone

• Act as the main point of contact for all workplace-related needs, resolving issues quickly and effectively in collaboration with our Office Coordinator who you will lead.

• Manage relationships with external suppliers (e.g. maintenance, cleaning), ensuring high standards are consistently met

• Lead and support office improvement projects as required, from increasing meeting room capacity to introducing new processes and training (e.g. First Aid)

• Communicate clearly and regularly with the office on updates, issues, and workplace initiatives

• Proactively identify opportunities to improve the workplace experience and implement solutions

Who we’re looking for

• Experience in an office management or workplace operations role

• Highly organised, proactive, and comfortable managing multiple priorities

• A natural problem-solver who takes ownership and follows things through

• Someone who thrives in a fast-paced environment and is happy to take on challenges big or small

• A people-first mindset with a positive, can-do attitude

• Experience in hospitality or high-end service environments (e.g. hotels, member clubs, premium retail) is a plus

How to succeed in this role

Big Lever Bias
You’re solutions-focused and proactive. Whether it’s fixing an issue quickly or improving how something works, you don’t wait—you make it happen.

Stack the Odds
You’re able to prioritise effectively across multiple stakeholders, focusing on what will have the biggest impact on the workplace experience.

Raise the Bar
You take full ownership of the office environment, making decisions confidently based on experience, feedback, and what’s best for the team.

What happens next?

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.