Office Manager and Receptionist

At Hometrack, we are redefining the mortgage journey for lenders, brokers, and consumers by providing market-leading digital valuation, property risk decisioning, and property data services. Our people and culture are central to how we deliver this mission, and our office plays a key role in bringing our teams together.

Hometrack is seeking a warm, organised, and reliable Office Manager & Receptionist to be the face of our company and the engine of our daily operations. Reporting to the Director of People, this role sits at the heart of our business, combining high-quality front-of-house experience with proactive office management.

You will be the first point of contact for guests and a trusted support for our internal teams, ensuring our physical workspace reflects Hometrack’s professional standards, inclusive culture, and high-performing environment.

Key Responsibilities

Office Operations & Facilities

Own the day-to-day running of the Hometrack office, ensuring it is safe, clean, and fully operational at all times.
Act as the primary point of contact for building management, security, cleaning services, and facilities suppliers.
Manage mail, deliveries, inventory, and ordering of kitchen and office supplies.

Reception & Hospitality

Be the first point of contact for all clients, candidates, partners, and visitors, delivering a professional and welcoming experience.
Manage the front desk, answer and direct incoming calls, and oversee visitor sign-in processes.
Coordinate catering and hospitality for external meetings and events.

Onboarding & Internal Support

Prepare workstations and office access for new starters.
Deliver office tours and support new joiners in settling into Hometrack from day one.
Partner with the People and IT teams to ensure onboarding is smooth and well-organised.

Space & Meeting Management

Coordinate booking and preparation of meeting rooms across the office.
Work with IT to ensure AV equipment is functional and ready for meetings and presentations.
Maintain shared spaces so they consistently reflect Hometrack’s professional brand.

Culture & Events

Lead the planning and delivery of internal events, team lunches, celebrations, and seasonal activities.
Help foster a welcoming, inclusive, and engaging workplace culture.

Key Skills & Experience

Previous experience in office management, front-desk reception, or a high-touch hospitality or customer-facing role.

Communication & Presence

Exceptional interpersonal and communication skills, with the confidence to interact with everyone from couriers to senior leaders.

Organisation & Reliability

Strong organisational skills and the ability to manage a busy front desk while handling operational tasks.
High levels of reliability, punctuality, and commitment to maintaining consistent office coverage.

Operational Mindset

Comfortable managing suppliers, coordinating logistics, and proactively solving day-to-day office challenges.

Tech Literacy

Proficient in Google Workspace or Microsoft Office, with confidence learning new systems for visitor logs, room bookings, or inventory tracking.

Our mission is to make Houseful more welcoming, fair, and representative every day.
All qualified applicants will be considered for employment regardless of ethnicity, colour, nationality, religion, sexual orientation, gender, gender identity, age, disability, neurodiversity, family or parental status, or time unemployed. We’re re-imagining the property industry to make it work for everyone, and we actively welcome applications from demographics that are underrepresented in the sector.