Office Management / Staff Officer – Skill Level 3

Office Management / Staff Officer – Skill Level 3 (HDN – NGA-W)

Department:

Solutions, Services, and Capabilities (SSC)

Job Status:

Full Time (40+ hrs.)

FLSA Status:

Exempt

Reports To:

Sr. Technical Director, MAP

Grade/Level:

3

Amount of Travel Required:

<20%

Work Schedule:

Monday – Friday (core hours 9am-3pm)

Positions Supervised:

None

Work Location:

Hybrid/Remote and client site

Citizenship Status:

U.S. Citizen

Clearance:

TS/SCI w/Poly

About the Organization

Global Skills X-Change (GSX), a veteran-owned small business, is a leading authority in delivering professional development and workforce management services and solutions to equip organizations with the tools and capabilities to adapt to rapid change. With a special expertise in designing, maintaining, and managing professional credentialing programs, nobody is better positioned to help employers deliver skilling, reskilling and upskilling solutions in an evolving workplace. Our culture is one of innovation rooted in diversity, equity, and inclusion. Our team of Ph.D.- and Masters-level researchers, Industrial/Organizational (I/O) psychologists, MBAs and talent development professionals tackle today's most complex human capital and learning and development problems with rigor and creativity - while maintaining some of the highest client satisfaction and reputation scores in the industry. Your work at GSX will provide a lasting impact as you ensure organizations are equipped to excel in the face of change.

Summary

The Office Management / Staff Officer (Skill Level 3) provides administrative and operational support to the Human Development – National (HDN) office at NGA-West. This role serves as the focal point for foreign language testing coordination and supports program administration, task management, and communications activities related to language testing, training programs, and organizational initiatives. The Staff Officer collaborates with NGA leadership, directorates, and external partners to ensure efficient execution of foreign language testing programs, administrative processes, and internal communications.

Job Description

Serve as the focal point for foreign language and related testing activities within NGA.

Administer and proctor language proficiency testing.

Ensure proper safeguarding of test data and maintain accountability for language lab and testing room equipment.

Maintain and update PeopleSoft records for individuals taking the Defense Language Proficiency Test (DLPT), Oral Proficiency Interview (OPI), and other DoD-approved foreign language tests.

Administer DLPT testing for eligible federal civilian employees, military personnel, and contractors.

Coordinate scheduling of Oral Proficiency Interviews (OPIs) with the Defense Language Institute when required.

Process personnel action requests (PARs) for individuals who qualify for foreign language proficiency pay.

Coordinate and collaborate with NGA directorates and offices to support the NGA foreign language testing program.

Maintain testing schedules, track suspense items, and document reasons for delays when necessary.

Support administrative processes related to updating records, submitting PARs, and maintaining program documentation.

Assist with communications and marketing efforts, including updating training announcements on internal websites and participating in NGA-sponsored events such as conferences, orientations, and briefings.

Serve as backup support for course facilitation activities, including escorting instructors and distributing course materials.

Maintain and update HDN web content, training links, and program resources.

Support the Roundtable Culture and Language Exchange Program (RCLEP), including maintaining collaboration platforms such as Wikis and blogs.

Serve as the HDN point of contact for the NAVIGATE NGA New Employee Orientation program and coordinate with program staff to present HDNP programs to new employees.

Maintain HDNP English enhancement program web resources.

Support HDN initiatives related to NGA Human Geography programs.

Collaborate with NGA, DoD, and Intelligence Community partners on taskers, data calls, metrics, business process improvement initiatives, strategic planning efforts, and concept of operations (CONOPS) development.

Requirements

Bachelor’s degree in communications, Public Relations, or a related field.

At least 12 months demonstrated experience updating web content and using electronic publishing applications such as Microsoft Office Suite, Adobe InDesign, Photoshop, Illustrator, or Adobe Acrobat Pro.

At least 12 months demonstrated experience using APA style writing and editing.

At least 24 months demonstrated experience in communications strategy development.

Skills & Abilities

Strong written and verbal communication skills.

Ability to craft messaging for diverse audiences, including senior leadership.

Experience developing presentations and visual communication materials.

Ability to manage multiple communication projects simultaneously.

Ability to collaborate with stakeholders and leadership to develop effective communication strategies.

Education: Bachelor’s degree in communications, Public Relations, or a related discipline with demonstrated experience in communications strategy, messaging development, and digital publishing tools.

Computer Skills

Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

Experience using Adobe Creative Suite applications such as InDesign, Photoshop, Illustrator, or Adobe Acrobat.

Experience updating web content and managing electronic publishing tools.

Other Requirements

Must be a U.S. Citizen

Ability to occasionally travel

Ability to obtain and maintain required security clearance

Work is performed primarily in office, vehicles, and occasionally working group or conference settings, in all weather conditions, though mostly indoors. The noise level in the work environment is usually quiet in office settings and moderate in other situations.