Office Experience and Operations Manager (On-Site)

Who are we?

MATTE is a 360° full-service creative studio at the convergence of hype, storytelling and design. We bring people together to inspire new ways of engaging, to provoke long term progress, and to entertain audiences around the world, while helping forward-thinking brands and institutions nimbly and truly do the same. Our studio capabilities range from strategic ideation and insights, creative development, branding and identity, experiential, web design and development, campaigns and content creation, all the way through full-scale production and execution.

About this role:

MATTE is looking for a highly responsible, hospitality-minded Office Experience & Operations Manager to run our New York headquarters. This is more than a logistical role, it’s about shaping the day-to-day culture and elevating the experience of being in the office. You will be the face of MATTE’s in-office experience, responsible for creating an inspiring, aesthetically thoughtful, and operationally seamless environment where our team can do their best work. You will lead initiatives that promote team connection and culture, from monthly in-office events to seasonal celebrations.

The ideal candidate is proactive, deeply organized, an excellent communicator, and passionate about hospitality, design, and team culture. You should be comfortable juggling multiple priorities in a fast-paced, creative agency environment.

Office Operations & Facilities Management

• Oversee general office communications, announcements, and overall operations of MATTE’s New York headquarters.

• Order and maintain inventory of kitchen, office, and facilities supplies.

• Liaise with facility management vendors, including cleaning, catering, and security to ensure high-level, ongoing services and seamless operations.

• Manage, coordinate, and schedule all system maintenance and repairs; monitor system performance.

• Implement and supervise maintenance programs related to interior and exterior conditions and appearance of the office.

• Manager all IT responsibilities with our IT vendor.

• Manage front desk operations, including reception, package/mail intake, office access, and employee requests.

• Support scheduling needs and ad-hoc operations projects with the People, Operations and Executive teams.

• Ensure all common areas (lobby, kitchen, restrooms, meeting rooms) are always maintained to the highest standard of cleanliness and design aesthetic.

Culture, Experience & Hospitality

• Act as the culture ambassador for the office — welcoming guests and employees, and ensuring a warm, elevated, and consistent experience.

• Lead monthly in-office events and cultural moments (team happy hours, birthdays, community initiatives, themed days, etc.) in collaboration with internal stakeholders.

• Own planning and execution of larger-scale company celebrations, including our annual holiday party and milestone events.

• Develop and uphold a thoughtful and elevated aesthetic across the office — including decor, furniture, styling, signage, and ambiance.

• Ensure that MATTE’s office space reflects our brand sensibility, creative energy, and commitment to excellence at all times.

• Proactively seek ways to improve the day-to-day office experience, from sourcing better snacks to curating playlists or refining meeting room setups.

What you bring:

• Ability to be onsite Monday–Friday, 9:30 AM–6:00 PM.

• Able to lift up to 15 lbs.

• 2+ years of experience in office or facilities management, ideally in a creative or agency environment.

• Strong background or interest in hospitality, office culture, or experience design.

• A proactive, positive, and resourceful attitude with a high level of ownership.

• Strong proficiency in IT system and roll-out.

• Warm, approachable demeanor with excellent interpersonal communication skills.

• Exceptionally detail-oriented, organized, and calm under pressure.

• A genuine passion for creating thoughtful, inspiring environments where people want to be.

Compensation: $75,000-$80,000/year

Benefits include:

• Full Medical, Dental, and Vision coverage

• 401k with a competitive company contribution max match

• Citibike membership

• Talkspace membership

• Competitive PTO package

• End of Year Recharge

• Sabbatical Program

• 12x weeks Paid Parental Leave for all new parents

Everyone is welcome at MATTE - we’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. MATTE provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MATTE will provide reasonable accommodations for qualified individuals with disabilities.