Office DocuCare Level 2

GlobalChannelManagementInc

Los Angeles, CA, United States contract

Posted: January 24, 2017

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Quick Summary

Serve as the primary customer contact for equipment support and service, coordinate move/add/change (MA) and manage client relationships.

Required Skills

Customer Service Technical Support Equipment Maintenance Breaks IP Address Management Problem Diagnosis On-site Support Vendor Coordination Training Inventory Management

Job Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Client Relationship Management
Serve as the primary customer contact for equipment support and service
Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment

Services Delivery
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
Break-fix activities account for 70% of role responsibilities
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support

$14/hr

12 months+

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