Office Dispatcher

We are looking for a reliable and detail-oriented Remote Dispatcher to support scheduling, technician coordination, and customer communication for a growing U.S. home service business.

In this role, you will be responsible for managing inbound customer calls, scheduling service appointments, dispatching technicians efficiently, and maintaining organized job records within the dispatch system.

Your main goal will be to keep technician schedules optimized, ensure customers receive timely updates, and support smooth daily operations.

If you enjoy organizing schedules, coordinating teams, and working in a fast-paced service environment, this role offers an excellent opportunity to contribute and grow.

Key Responsibilities

1. Customer Communication & Call Handling

Answer inbound customer calls professionally

Provide service information and assist customers with scheduling

Communicate clearly with customers regarding appointment updates or delays

2. Appointment Scheduling

Schedule service calls and inspections based on customer needs

Coordinate technician availability and job urgency

Maintain organized daily schedules for field technicians

3. Dispatch Coordination

Dispatch technicians based on location, availability, and priority

Monitor job progress throughout the day

Adjust schedules and routing when changes occur

4. Technician & Customer Communication

Provide technicians with job details and schedule updates

Communicate schedule changes or delays to customers

Support coordination between field technicians and office operations

5. CRM & Dispatch System Management

Manage job flow and technician calendars within dispatch software

Maintain accurate customer and job records

Update job statuses and customer communication notes

Requirements

1. Customer Call Handling Experience

Minimum 2 years of experience handling inbound customer calls in a professional service environment.

2. Scheduling or Dispatch Experience

At least 2 years of experience scheduling service appointments or coordinating technician dispatch operations.

3. Dispatch Software or CRM Experience

Minimum 2 years of experience using dispatch software or CRM systems to manage service appointments, job status updates, and technician schedules.

4. High-Volume Scheduling Experience

Experience coordinating 15 or more service appointments or technician jobs per day within a scheduling or dispatch role.

5. Operational Coordination Experience

At least 2 years of experience communicating with both customers and field staff to coordinate service operations and schedule updates.

Benefits

Remote / Work Setup

Fully remote position supporting a U.S.-based home service operation.
Candidates must maintain a professional work environment and reliable internet connection.

Compensation

1250 - 1500 USD monthly

Performance growth opportunities may be available based on operational performance and scheduling efficiency.