Offboarding - Assistant Manager

Purpose of Role:

• The Offboarding function at State Street is the internal function dedicated to ensuring a smooth and consistent Offboarding experience for employees who have resigned from the organization.

• Each individual will be assigned a country or group of countries (depending on the size of the State Street operation in each location).

Responsibilities:

• Develop effective working relationships and communications with the team and ensure that they are motivated, developed and supported

• Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion

• Utilize project management and analytical skills to deliver project activities to support service enhancements including requirements gathering, functional design, configuration, testing, training design, development, delivery, postproduction support and review

• Review processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigation

• Support the implementation of the Offboarding team through effective delivery of the service

• Stakeholder management across varying levels

• Oversee team deliverables to ensure operation steadiness & aligning to the timelines and delivery

• Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into team members’ behavior in performing their roles

• Ensure that the highest level of the Code of Conduct is displayed in your own and team behaviors

• Think and act globally

• Provide guidance and query management to employees and managers throughout the Offboarding process

• Troubleshoot challenges through the end-to-end process and ensure the technology is accurately reflecting cases statuses

• Identify any challenges or delays in the process and highlight these to management

Core Responsibilities:

• Lead the Offboarding team, providing regular coaching and development

• Train the team in new processes and procedures focusing on operational excellence

• Monitor effectiveness of Offboarding activities identifying areas for improvement

• Manage service performance SLA’s through regular reporting, communicating to the Offboarding Operations Manager

• Provide ongoing guidance, mentoring, training and direction

• Conduct regular performance reviews, managing day to day performance requirements

• Participate in wider projects as required

• Process streamlining approach with efficiency through automation & transformation

• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role

• Provide appropriate management information as required to support business unit decision making

• Support the ‘Risk Excellence’ culture within the business

• Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

Required Competencies:

• Level of Education/ Specific Qualifications: (Bachelors or Masters)/ Experience in a similar role, preferably financial services/banking

• Ability to inspire, motivate and lead a team

• Embraces a culture of risk excellence

• Capacity to work in a dynamic business environment regionally and globally

• Team player with a strong customer focus

• Ability to present complex scenarios in simple, understandable language in line with the needs of the target audience

• Well organized and able to prioritize workload in line with tight deadlines and work effectively under pressure

• Strong attention to details and end-to-end processes

• Uses independent action, judgement and decision making

• Demonstrates flexibility to meet changing business needs and priorities

• Identifies potential problems and delivers solutions

• Self-motivated with a desire to learn and improve skills base

Skills and Experience:

• Significant experience working within an HR/Shared Service Operations function

• Experience of leading, coaching and developing teams

• Strong interpersonal, influencing and customer service skills

• Excellent analytical skills with strong focus on service improvement, proficiency in reporting & excel, dashboard creation and Visio

• Sound knowledge of project management tools/technique

• Working knowledge of Workday or other HR IT systems

• Strong self-initiative and analytical skills with results orientation

• Strong attention to detail and end-to-end process

• Strong presentation skills scalable to various levels of audience

• Sound relationship building skills and stakeholder management

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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