Octopus in Colour Internship - Credit Specialist (Sensitive Care)

Addressing Black representation in the energy industry

At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up , which is a significant under-representation compared to the ethnic composition of the UK. To help address this, we have created an internship programme that is only open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality, and this internship is an important step in our effort to foster greater diversity and inclusiveness in our business and industry.

Applications for all our internships will close on the 17th April. Please do not upload a CV when asked for 'Resume/CV'.... instead, upload a cover letter made up of no more than 500 words (instructions below) 💚

This is our sixth year running the internship programme. You can hear from our past interns and learn about our previous internships.

Location: London office

Duration: Full time 6th July-28th August

Pay: London Living Wage (pro rata)

Application deadline: April 17th, 2026

Who we are

Octopus Energy started with a bold idea: to build Britain’s first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain’s largest energy supplier.

Today, our impact is global. We support over 10 million customers across 30 countries and manage a £7 billion portfolio of renewable energy assets.

By empowering our teams to deliver outrageously good customer service, we make energy fairer for everyone. Our mission is to halt the climate emergency by using technology to transform the energy system, making electricity greener and more affordable, while creating one-of-a-kind innovations.

About the role

We’re looking for a compassionate, detail-oriented, and empathetic individual to join our Sensitive Care team in London. This team plays a vital role in supporting some of our most vulnerable customers, with a core focus on working Insolvencies.

You’ll be supporting some of our most financially vulnerable customers, those navigating formal debt solutions such as Bankruptcy, Debt Management Plans (DMPs), Debt Relief Orders (DROs) and Individual Voluntary Arrangements (IVAs). Each case we handle is unique and we’re looking for someone who is confident in taking initiative and ownership of seeing these debt solutions resolved and implemented.

You’ll be helping customers regain stability and control, offering dignified support at some of the most difficult moments in their financial journeys.

We work closely with the Sensitive Care teams in Brighton and Manchester as well as the social worker team. You will also gain confidence and experience working with external partners too, such as, Insolvency Practitioners, Debt Advice Organisations and Government Departments.

Our team thrives on trust and communication, so the right person will be comfortable working autonomously and thinking creatively to deliver the best possible outcomes for our customers through project work and thinking outside of the box.

If you're motivated by purpose and want to be part of a team that puts people first, we’d love to hear from you.

What you’ll do:

• Process a variety of formal insolvencies on our operating platform Kraken (Bankruptcies, IVAs, DROs, DMPs)

• Liaise with insolvency practitioners, debt advice organisations, and government departments

• Monitor and respond to queries from our customer service team internally

• Support the broader Sensitive Care Team across cross-functional cases

• Open and process incoming post related to insolvency cases

• Help maintain accurate records and manage sensitive customer information

What you’ll need:

• A passion for supporting financially vulnerable people

• A desire to give every customer 100%

• A keen eye for detail and the willingness to go the extra mile

• Helpful and patient (it’s a job with a thousand questions!)

• Strong emotional resilience and empathy to support customers through challenging conversations at pace

• A self starter that can use their own initiative to problem solve and make sound decisions.

• Fluid and comfortable in a fast paced environment where you might be pulled in different directions.

*** IMPORTANT - HOW TO APPLY ***

Follow the link below to be taken to an application form where you will be prompted to 'Attach Resume/CV'. PLEASE DO NOT UPLOAD A CV. Instead, you should upload a cover letter made up of no more than 500 words. 🚀

This cover letter is your chance to stand out! We want to know about you, your passions, and why you think you would be a great fit for an internship at Octopus Energy. We don’t use CVs as we are more interested in what makes you tick than we are about the opportunities you have had up to this point.

It is really important that this cover letter is written by you and really tells us your story. By putting this into AI, your story will get lost. So, while we typically encourage efficient ways of working, please refrain from using AI for this task 🤖

This cover letter is the same for all our internships, so if you are applying for one or multiple positions, you will only need to write one. Please use the below brief of what to include:

• Before your skills and experience, we’re looking for the right kind of person – the kind who is utterly passionate about our mission and who thrives working how we work. So, please let us know why the Octopus Energy Group stands out to you? 🐙

• Tell us about yourself - who you are, what you are studying or have studied, what makes you…you?

• What do you think you could bring to an internship at Octopus Energy?

• Tell us about a time you went above and beyond to help someone else, not because you had to, but because it was the right thing to do.

• If we gave you a stage and 2 minutes to teach the company something, anything, that has nothing to do with energy, what would it be?

We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations during your interview process or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!