OCM System Engineer, Hybrid

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Come to work each day with an inclusive and collaborative business technology team. As an OCM System Engineer in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.  

Overview: 

We are seeking a hands-on Salesforce Marketing Cloud Developer / Junior Architect to join our team. The ideal candidate will have strong practical experience implementing, customizing, and optimizing solutions using Salesforce Marketing Cloud, as well as awareness of new and upcoming features in the Salesforce ecosystem such as Agentforce, Agentforce Marketing, Data Cloud, and related roadmap initiatives. 

Key Responsibilities: 

• Develop, configure, and support solutions leveraging Salesforce Marketing Cloud (Specifically Journey Builder) 

• Work closely with stakeholders to understand marketing requirements and translate them into technical solutions 

• Implement and scale our International Commercial Omni Channel Marketing solution 

• Implement and maintain complex multi-channel campaigns, customer journeys, and audience segmentation 

• Integrate Salesforce Marketing Cloud with other platforms and products like Mulesoft, Data Lake (Palantir Foundry), Veeva CRM. 

• Participate in architectural decisions for marketing automation and data flows 

• Design, build, and optimize Journey designs, Custom API integrations etc. 

• Stay updated on the Salesforce roadmap, with particular attention to Marketing Cloud, Agentforce, Data Cloud, and emerging features 

• Troubleshoot issues and ensure optimal performance and security of our Marketing cloud solutions 

• Document technical solutions and provide training/support for marketing teams 

Required:

• Bachelor’s degree with 6 years of relevant experience, master’s degree with 5 years, or PhD.
• 4+ years of hands-on experience with Salesforce Marketing Cloud 

• Solid understanding of Journey Builder, Marketing Cloud APIs 

• Knowledge of broader CRM ecosystem (Veeva CRM, Service Cloud, Mulesoft) 

• Knowledge of new developments and upcoming features in Salesforce, particularly those related to Data Cloud and Agentforce 

• Experience with marketing automation best practices 

• Ability to design and architect solutions for integrations, data flows, and scalable campaigns 

• Excellent problem-solving, communication, and collaboration skills 

Preferred: 

• Salesforce Marketing Cloud certification(s) 

• Experience with customer data platforms or cloud data architecture 

• Exposure to AI-driven features and roadmap components within Salesforce products

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at thetime of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html