Ocean Supervisor

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

This role is responsible for ensuring and guaranteeing operational excellence by adhering to Ocean Operations processes, utilizing the appropriate tools, and monitoring team performance. The role also focuses on identifying and providing solutions for internal customers to achieve the company’s objectives. Additionally, this position involves executing operational activities within the assigned team.

Tasks and Duties 

• Ensure all customers standard operating procedures are followed as per the DLSOP 
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team. 
• Take an active role in the transition of new business/ updates to existing business. 
• Support all compliance efforts and trainings. 
• Understand department process flow, constantly looking for areas to improve efficiency. 
• Be open to implementing new system changes and enhancements into the department.  
• Be involved and suggest system/process improvements.  
• Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) 
• Assist the Manager with EPE’s on the department in line with the 3+1 Initiatives. 
• Assist the Manager with goal setting and monitoring development for key staff. 

WHAT WE EXPECT FROM YOU: 

Expeditors Key Performance Expectations 

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). 
• Job Execution: Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. 
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. 
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. 
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.   
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. 

 

Qualifications

• Industry experience - Minimum 3 years specificlly in Ocean 
• Strong planning and organizing skills 
• Excellent interpersonal and communication skills 
• Good computer skills (e.g., MS Excel, MS Word) 
• Fluent in English