Observability Platform Engineer (SRE Focus)

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. 

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. 

The Role

We’re building a world-class Observability function, and we’re looking for someone who lives for uptime, meaningful alerts, and elegant dashboards. If you’ve ever been on-call, silenced a noisy monitor, or traced a ghost bug across microservices outside core hour - we want to hear from you!

This isn’t a generic “Platform Engineer” role. You’ll be laser-focused on observability, reliability, and developer empowerment, working closely with teams to make sure we don’t just know when things break - but why.

Requirements:
Responsibilities:

• Designing and scaling on-call systems that engineers don’t dread being part of.
• Building out Datadog monitoring, alerting, dashboards, and log pipelines for our Kubernetes-based environments.
• Defining and managing SLOs, SLIs, and error budgets — and helping teams stick to them.
• Creating scorecards and software catalogs so engineers know what’s healthy, what’s broken, and who owns what.
• Training and enabling dev teams to own their own observability, alerts, and incident response.
• Introducing chaos engineering practices (yes, we want to break things… on purpose).
• Driving a culture of reliability, with incident reviews, shared learnings, and transparency.

The ideal candidate will have the following skillset:

• Have production experience with observability tools (especially Datadog) in cloud-native environments.
• Have set up monitoring and alerting across Kubernetes services.
• Have built or scaled on-call systems in startups or large-scale environments.
• Know how to reduce alert fatigue and love a good MTTR chart.
• Have experience with infrastructure as code (Terraform preferred).
• Believe that great developer experience includes clear visibility and ownership.
• Are curious about — or already practicing — chaos engineering.
• Have knowledge of our stack: AWS (EKS, Lambda, etc.), Datadog, OpenTelemetry, Terraform, Kubernetes (EKS), Fluent Bit, FireLens, Backstage (or custom)

Desirable:

• Experience with OpenTelemetry, Fluent Bit, or similar.
• Familiarity with service catalog tooling (e.g., Backstage).
• Comfortable running or facilitating game days or failure drills.
• Prior involvement in setting up scorecards for service health.

Benefits:
Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.

• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

It’s just getting fun:

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. 

• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started. 

Lots of upsides:

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business). 

• Well-capitalised with supportive private equity backing. 

• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. 

Motivating work environment:

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives. 

• Strong and transparent team culture, we have each other’s backs. 

• Independent work environment where results matter.  

• Data-driven culture and emphasis on speed (anti-red tape). 

We offer a comprehensive benefits package that includes:

• Stock Options

• Private Medical insurance via Vitality and Dental Insurance with BUPA

• EAP with Health Assured

• Enhanced Maternity and Paternity Leave

• Modern and sophisticated office space in Central London

• Free Gym in office building in Holborn

• Subsidised Lunch via Feedr

• Deliveroo Allowance if working late in office

• Monthly in office Masseuse

• Team and Company Socials

• Football Power League / Paddle and Yoga Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.