Observability Engineer (New Relic)

Encora10

Mexico (Latin America) Remote permanent

Posted: February 20, 2026

Job Description

Important Information

Experience: +7 years

Job Mode: Full-time

Work Mode: Remote

ID: 19995

About the Role

We are seeking an experienced Observability Engineer with deep expertise in New Relic to drive monitoring, performance optimisation, and reliability insight across our application estate.

You will act as the subject matter expert for observability strategy, instrumentation standards, dashboard design, and alerting governance. Working closely with engineering, platform, and service teams, you will ensure that our systems running across Microsoft Azure and on-premise environments are measurable, diagnosable, and resilient.

This is not a passive tool-administration role — it requires a technically capable, forward-thinking engineer who can translate telemetry into actionable reliability improvements.

Key Responsibilities

Observability Strategy & Governance

Own and evolve the organisation’s observability standards.

Define best practices for instrumentation, alerting, and dashboard design.

Ensure consistency of monitoring across multiple applications and services.

New Relic Expertise

Configure and optimise APM agents, logging, and tracing.

Design meaningful dashboards for engineering and leadership audiences.

Tune alerts to reduce noise and improve signal quality.

Analyse transaction performance, error rates, and infrastructure health.

Leverage NRQL to produce actionable insights.

Reliability & Performance Engineering

Support teams in identifying bottlenecks and performance risks.

Improve MTTR through better telemetry design.

Define and monitor SLIs/SLOs.

Identify systemic reliability gaps across the estate.

Cross-Team Enablement

Partner with SRE, DevOps, and engineering teams.

Coach developers on effective instrumentation.

Drive adoption of monitoring standards in CI/CD pipelines.

Support major incident diagnostics when required.

What We’re Looking For

Experience

Proven hands-on experience administering and optimising New Relic.

Background in SRE, DevOps, Platform Engineering, or Production Engineering.

Experience monitoring distributed systems and cloud-based applications.

Exposure to hybrid environments (cloud + on-premise).

Technical Capability

Strong understanding of APM, logging, metrics, and tracing concepts.

Experience with Azure-based architectures.

Ability to analyse logs, performance metrics, and system behaviour.

Comfortable working with APIs and automation where required.

Mindset

Analytical and detail-oriented.

Self-starter who takes ownership of reliability outcomes.

Improvement-driven rather than reactive.

Able to translate technical data into business insight.

Success in This Role

Reduced alert noise and improved signal quality.

Clear, trusted service dashboards.

Faster diagnosis during incidents.

Improved system performance and reliability.

Strong observability maturity across teams.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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