O2C BILLING ANALYST

Informa is a leading business intelligence, academic publishing, knowledge and events business. We serve commercial, professional and academic communities by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster.

The Global Exhibitions Division connects groups seeking to develop commercial relationships and expand their business. It organizes around 170 transaction-oriented Exhibitions each year, including Arab Health, World of Concrete and Vitafoods Europe, that enable specialist communities to meet face to face and conduct business. Global Exhibitions is a global business, running events in all major regions, with a growing presence in the world’s largest Exhibitions market, the US.

Global Support is Informa’s fifth Division. It is the team behind the teams, comprising a central group of experts from different specialist functions that provide business services to the Group’s four Operating Division and to Informa Group. Global Support comprises functions including Group Finance, Tax & Treasury, Talent and Technology, Strategy and Business Planning. Legal, Communications, Intellectual Property and Shared Services. The three largest locations for Global Support are the UK, the US and Singapore.

Informa is a FTSE 100 company with offices in more than 20 countries and 6,500 colleagues around the world.

The Order-to-Cash (O2C) Billing Analyst is responsible for managing and optimizing the billing process within the order-to-cash cycle, ensuring accurate and timely invoicing, resolving billing discrepancies, and maintaining compliance with company policies and procedures. This role involves analyzing billing data, identifying process improvements, and collaborating with cross-functional teams to enhance efficiency and customer satisfaction.

This position requires effective collaboration with internal teams, excellent communication skills, and practical competencies, ensuring that all company policies are adhered to and specific tasks are completed within established deadlines.

Key Responsibilities

This is a key operational role in revenue generation and customer satisfaction. The purpose of the position includes generating invoices, reviewing contracts and agreements, determining revenue recognition, and deferred revenue. It is essential that all tasks are performed in line with company policies and within established deadlines while providing an excellent level of service to all Informa customers and employees.

The O2C Billing Analyst must assume the following key responsibilities, along with any other reasonable duties as required:

Management / General

• Verify supporting documentation with invoices before sending them to the client.
• Maintain special billing requirements by client.
• Perform daily reconciliations of revenue sources.
• Assist or prepare the accrual of unbilled services revenue.
• Work effectively with internal and external auditors.
• Act as an escalation point for business division issues that cannot be resolved by other analysts.
• Resolve client issues by investigating accounts and finding supporting documentation.
• Assist and prepare month-end account reconciliations.
• Availability for occasional overtime and the ability to perform other duties as required by business needs.

Billing Process Management

• Coordinate and execute the end-to-end billing process, including order entry, invoice generation, distribution, and reconciliation.
• Enter sales orders with accurate information and review them.
• Update existing customers for order entry, credits, and rebilling.
• Ensure the accuracy and completeness of billing information, complying with company policies and procedures, including pricing, products, quantities, and terms.
• Generate invoices accurately and timely based on customer orders or contractual agreements.

Data Analysis

• Analyze billing data to identify trends, discrepancies, and opportunities for process improvement.
• Monitor billing metrics and key performance indicators to evaluate the effectiveness of billing operations.
• Investigate and resolve billing discrepancies and disputes in collaboration with internal departments and customers.
• Communicate effectively with customers to address billing inquiries and resolve issues promptly.

Billing System Maintenance

• Investigate and resolve billing discrepancies and disputes in collaboration with internal departments and customers.
• Communicate effectively with customers to address billing inquiries and resolve issues promptly.
• Maintain billing systems and applications, ensuring data integrity and system reliability.
• Collaborate with the IT team and other stakeholders to implement system enhancements and updates.

Process Improvement

• Identify opportunities to optimize and streamline the billing process, improving efficiency and accuracy.
• Implement process improvements and best practices to optimize the order-to-cash cycle.

Documentation and Reporting

• Prepare and present regular reports on billing performance, trends, and key metrics.
• Maintain accurate records of billing activities, adjustments, and collections.
• Prepare monthly reconciliations such as ERP x CRM, transaction reports (TR), accounts receivable aging (Aging/AR), commissions (if applicable), among others.
• Ensure proper approvals, monitoring, and internal controls (aging debt report, unallocated cash, refunds).

People Management Responsabilities

• General duty of care to colleagues
• Work collaboratively across teams/businesses
• Act as a role model to others
• Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Skills and Abilities

• Excellent communication skills to build relationships with a wide range of stakeholders.
• Proficiency in Excel, Word, and Outlook.
• Languages: Intermediate English (Preferred).
• Ability to work under pressure while maintaining an approachable demeanor.
• Knowledge of relevant internal systems.
• Act with integrity, tact, and diplomacy.
• Teamwork skills and the ability to complete related tasks.
• Strong analytical skills and attention to detail.
• Problem-solving mindset and ability to adapt to changing priorities.
• Excellent customer service skills.
• Good time management skills and flexibility in the role.
• Preferable knowledge of the Oracle system.
• Good knowledge and understanding of all Order to Cash processes including best practices, people, processes, and technology.
• knowledge of ORACLE system, desirable
• A track record of continuous professional and management development
• >2 years relevant Order to Cash