O&M Field Service Engineer - Spain (Pamplona)

Your mission:
Hey there and welcome to your new Opportunity with us.
As an Operations & Maintenance (O&M) Field Engineer for Spain, you will hold a strategic and operational role, with full accountability for the execution, performance, and profitability of Sungrow’s O&M business across Spain, Italy, and Portugal, covering both PV and Energy Storage Systems (ESS) assets.
 
You will ensure excellence in service delivery during the warranty phase and under SLA/LTSA contracts, acting as the main technical, contractual, and operational interface with customers. This role requires a strong technical background in both PV and ESS, advanced contract and data analysis capabilities, and solid leadership skills to manage internal teams and service partners in a fast-growing and demanding environment.
 
The position is based in Madrid, with frequent travel across the region.
Tasks:
Lead the execution of O&M contracts across Spain, Italy, and Portugal, ensuring compliance with SLAs, KPIs, costs, and service levels.
 
Act as the main customer interface during the warranty phase and under SLA/LTSA contracts, covering technical, contractual, warranty, and corrective service matters.
 
Perform advanced contract analysis to identify risks, obligations, and improvement opportunities, providing active support during LTSA negotiation phases.
 
Demonstrate the technical capability to develop and validate RCAs, as well as to interpret SCADA data and equipment logs, delivering conclusive analyses to support operational and warranty-related decisions.
 
Lead the negotiation with Service Partners, ensuring quality of service, cost control, and alignment with business objectives.
 
Execute data analysis from an asset management perspective, including safety stock management, spare parts optimization, and resource efficiency.
 
Manage and develop the O&M team and Service Partners, ensuring quality, safety, and performance.
 
Coordinate with internal departments (Projects, Sales, Engineering, HQ) to ensure a proper handover and ongoing technical support.
 
Ensure the profitability of the O&M business in the region, controlling costs, deviations, contractual risks, and enabling sustainable growth.
 
Drive continuous improvement of processes, reporting, and fleet reliability.

Your profile:
All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s why it is essential for you to have:
Degree in Electrical Engineering, Industrial Engineering, or a related technical field.
 
Strong technical background in PV and ESS (BESS).
 
Proven experience in managing large and complex O&M portfolios and contracts.
 
Advanced capability in contract analysis, including warranties, SLAs, penalties, and liabilities.
 
Demonstrated ability to develop and validate RCAs and to analyze SCADA data and equipment logs.
 
Strong communication and negotiation skills with customers and service partners.
 
Proven leadership experience, managing technical teams and external partners.
 
Analytical, structured, and business- and profitability-oriented mindset.
 
Fluent English and Spanish are mandatory. Italian and Portuguese are a plus.
 
Proficient in Microsoft Office tools (Excel, Outlook, PowerPoint, Word). Data analysis skills are a strong plus.
 
Ability to operate in a multicultural, matrix organization with frequent interaction with HQ.
 
Based in Madrid with availability for approximately 30% travel across Spain, Italy, and Portugal

Why us?:
Because we are awesome! We offer a free basket of puppies should you join us!
• Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?
• A multinational team awaits You with lots of European and transeuropean exchange!
• Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions    
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!