Nurse Navigator - Remote

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

 

The Nurse Navigator is to provide virtual and telephonic support to patients and healthcare providers. This role combines patient advocacy, education, and clinical expertise to ensure patients have the resources and knowledge they need for optimal therapy adherence and improved health outcomes. The Nurse Navigator will provide inbound and outbound patient support, respond to inquiries, troubleshoot clinical issues, conduct virtual training sessions, and collaborate with internal stakeholders to resolve patient needs efficiently and effectively. The ideal candidate will have experience with specialty therapies, a strong clinical background, and a passion for delivering exceptional patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:  

• Engage in telephonic and virtual interactions with patients and healthcare providers to provide support, guidance, and disease-state education in accordance with brand policies and compliance guidelines. 
• Serve as a clinical resource to ensure optimal therapy adherence, addressing patient and provider inquiries related to medication administration, side effects, and best practices. 
• Collaborate with internal teams to stay informed on brand-specific guidelines, ensuring accurate and up-to-date information is shared. 
• Act as a liaison between healthcare professionals and patients, helping to navigate therapy access challenges. 
• Foster patient empowerment and adherence by providing education on self-administration techniques (if applicable), infusion/subcutaneous injection protocols, and symptom management strategies. 
• Maintain detailed documentation of interactions and follow-up activities in compliance with regulatory and company policies.  
• All other duties as assigned 

EXPECTATIONS OF THE JOB:

• Travel:  Up to 25 % as needed for customer interactions or business meetings
• Hours:  Full Time position 5 days a week ~ 45 hours per week

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: 

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.  

• Education:• Actively licensed registered nurse (RN), Nurse Practitioner (NP), or equivalent with degree in nursing or a related healthcare field from an accredit college or university.

• Experience and/or Training:• Comfortable using virtual communication platforms and electronic documentation systems.
• 2+ years of experience in customer service or a combination of education and patient care experience in a chronic condition setting
• Experience with injectable therapies

• Licenses/Certificates• Active, unrestricted Registered Nurse (RN) license required. Must hold an active RN license and obtain licensure in all states within the assigned territory within 90 days of hire.

PREFERRED QUALIFICATIONS: 

• Experience:• 3–5 years of experience in the healthcare or pharmaceutical industry, particularly in a patient support or nurse educator role.
• Experience in HIV care or related disease states is highly desirable.
• Experience working with infusion and/or subcutaneous injection therapies.

• Education:• Advanced Practice degree (Nurse Practitioner, Physician Assistant, PharmD, or MSN a plus (i.e. degree required)

• Technology/Equipment:• Advanced knowledge of Word, PowerPoint, Excel, Outlook and videoconferencing platforms (Teams, Zoom, GoTo Meeting)

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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