NTA AUTHORISED OFFICERS

We are SGS- the world’s leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for sustainability, quality, and integrity. With 99,600 employees across our 2,600 offices and laboratories worldwide, we are working together to enable a better, safer, and more interconnected world.

SGS Ireland operates a team of Authorised Officers nationwide, they are responsible for carrying out compliance and enforcement functions on behalf of our client, the National Transport Authority. These currently include the regulation of activities within the areas of Small Public Service Vehicles (SPSVs), public bus passenger services, international coach and bus services, vehicle clamping, and EU Passenger Rights. The successful candidates will be responsible for leading compliance and enforcement functions responsibly and professionally. The individual must be reliable, have strong communication skills, and contribute positively to the team to maintain high levels of employee, customer, and client satisfaction.

We are seeking enthusiastic new team members. If you are looking for a dynamic, open, and progressive culture with the opportunity to develop your career, we’d love to hear from you.

We are currently recruiting full-time Authorized Officers to work in the Dublin Region

These roles will involve weekday, late evening, and weekend work on a rotational basis.

The successful candidate will be responsible for the following activities specific to all NTA Service Deliverables:

• Undertaking regular and on-going compliance checks and audits of SPSV vehicles, drivers and dispatch operators
• Identification and investigation of offences and potential offences under legislation relating to SPSV’s and their drivers/passengers
• The collection, recording and processing of evidence and evidential exhibits
• The compilation and presentation of case files to prosecution level, together with regular court attendances as required nationwide
• Investigating, recording and resolving complaints from passengers, intending passengers, drivers and operators of SPSV’s and the general public
• Effective use of the National Transport Authority IT systems to record all compliance activity undertaken and assist in on-going compliance activity
• The assessment of compliance information, including the most appropriate and effective response and the ability to report on such assessments to assist the National Transport Authority’s overall compliance strategy.
• Working with An Garda Síochána and other enforcement agencies to enforce small public service vehicle and driver legislation
• Provision of advice and support to drivers and passengers of SPSV’s and other agencies in relation to the National Transport Authority’s activities
• Day-to-day management of routine administration/reporting functions relating to new and ongoing compliance activities and complaints
• Adherence to all legal and administrative requirements relating to the position
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy.
• At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures.

This is not a definitive list of duties.

The ideal candidate would possess the following attributes/ skillsets;

• Minimum of Leaving Certificate qualification
• Applicants must have a current, full clean driving licence (Category B vehicles)
• Strong Learning Capabilities
• Strong Computer Skills & general PC Proficiency to manage the various databases and processes.
• Proactively takes initiative and works well on their own and as part of a team.
• Have the confidence to take responsibility for the achievement of objectives.
• Strong time management skills and excellent organisational skills and attention to detail
• The ability to be flexible and adaptable in a fast-paced environment.
• Ability to work under pressure and efficiently meet challenging deadlines.
• Lead by example and demonstrate SGS values is critical.
• Fluency in both written and spoken English – excellent documentation skills required.

An overview of some of the benefits available:

• Comprehensive training program
• Comprehensive continued professional development program
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme
• Employee Assistance Program
• Digital Wellness Platform
• Pension