Norwegian Fitbit Customer Support Specialist - Sofia, Fully Paid Relocation

Mercier Consultancy is looking for a Norwegian-speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. We offer a fully paid relocation package to assist you in making a smooth transition to this exciting role.

As a Fitbit Customer Support Specialist, you will be responsible for assisting Norwegian-speaking customers with their product inquiries, troubleshooting technical issues, and delivering outstanding customer service to enhance the user experience.

Responsibilities

• Provide excellent customer support to Norwegian-speaking Fitbit users via phone, email, and chat
• Diagnose and resolve technical issues in a timely manner
• Guide customers on Fitbit product features and usage
• Accurately document customer interactions and solutions
• Collaborate with internal teams to resolve complex issues
• Maintain a professional, empathetic, and customer-centric approach at all times

Requirements:
• Fluency in Norwegian and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Strong communication and customer service skills
• Previous experience in customer support or technical assistance is preferred
• Interest in fitness technology and health is a plus
• Ability to troubleshoot issues and provide effective solutions
• Team player with the ability to work independently when needed
• Familiarity with customer support platforms is an advantage

Benefits:
• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses