Norwegian Customer Support for Online Marketplace Platform - Anywhere in Greece

Mercier Consultancy

Greece Remote permanent

Posted: February 3, 2026

Required Skills

Job Description

Mercier Consultancy is thrilled to announce an opening for Norwegian Customer Support Representatives for our Online Marketplace Platform, with the flexibility to work from anywhere in Greece! In this exciting role, you will deliver exceptional support to our Norwegian-speaking customers, assisting them as they navigate our platform and resolve any issues they may encounter.

If you are passionate about e-commerce and enjoy helping others, this is a fantastic opportunity to join a dynamic team dedicated to providing top-quality service. You will have the freedom to work remotely while making a meaningful impact for our users.

Responsibilities

• Respond to customer inquiries in Norwegian via email, phone, and chat
• Assist users with questions related to the online marketplace platform
• Document customer interactions and resolutions in our CRM system
• Collaborate with internal teams to effectively resolve client issues
• Provide guidance on best practices for using the platform
• Gather feedback to continuously improve services offered
• Engage in ongoing training to enhance product knowledge and service skills

Requirements:
• Fluency in Norwegian and English, both written and verbal
• Experience in customer support, ideally in an online or marketplace environment
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities with attention to detail
• A customer-centric approach with a focus on satisfaction
• Able to manage multiple inquiries in a dynamic setting
• Comfortable using customer support software and technology

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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