North America Services Director

📍 Hybrid – Winnipeg, Manitoba, Canada
✈ Travel across North America (with occasional international travel)
🕒 Full-time | Senior Leadership Role

Lead Services That Power Public Impact

At Civica, we build software that powers critical public services. Over 5,000 public bodies worldwide rely on us to support more than 100 million citizens. Now, we’re looking for an exceptional leader to take our North America Services organisation to the next level.

This is not just a delivery role.
This is a strategic leadership opportunity to shape how mission-critical technology is implemented across Local Government and Health & Care sectors.

If you are commercially sharp, operationally excellent, and passionate about building high-performing teams that deliver real impact — this is your platform.

The Opportunity

As North America Services Director, you will own and execute the Services strategy across our North American markets, including Canada and the United States.

You will:

• Lead high-value software implementation services

• Drive operational excellence and profitability

• Strengthen executive-level customer relationships

• Build scalable delivery models

• Align cross-geography operations with UK and APAC teams

• Play a critical role in Civica’s next phase of growth

You will report to the Vice President of Software Services (based in the UK), with close alignment to Market Executive Directors.

What You’ll Be Accountable For

🚀 Delivery Excellence

• Ensure projects are delivered on time, on scope, and on budget

• Maintain quality, financial, and operational performance standards

• Lead project governance and escalation management

• provide Board / Executive level reporting on Services portfolio, key customer projects, transformation initiatives and services revenue

📊 Strategic & Commercial Leadership

• Develop scalable service models and delivery strategies

• Drive profitability, revenue forecasting, and cost optimisation

• Support business development and cross-functional initiatives

👥 Inspire & Build High-Performing Teams

• Lead teams across Project Management and Implementation

• Foster a culture of accountability, collaboration, and excellence

• Build organisational capability through effective structure, development, and succession planning

🤝 Executive Client Engagement

• Partner with senior stakeholders across Local Government and Health markets

• Anticipate client needs and manage complex escalations

• Drive customer satisfaction and long-term value creation

🔄 Innovation & Continuous Improvement

• Champion best practices and service innovation

• Lead consolidation and transformation initiatives

• Standardise global ways of working

Requirements:
You are a senior services leader who thrives in complex, global matrixed (cross time zoned) environments and knows how to turn strategy into measurable results.

You bring:

• Director level leadership with strong commercial judgement

• Deep expertise in project governance, forecasting, and operational optimisation

• Demonstrated ability to align service delivery with commercial strategy to grow revenue, margin, and drive Time To Value

• Proven success leading service delivery functions at scale

• Demonstrated ability to align service delivery with commercial strategy to grow revenue, margin, and drive Time To Value
• Strong stakeholder influence across Sales, Product, Support, and Development

• Experience managing change and leading organisational transformation

• A data-driven mindset with the ability to turn insight into action

Experience within GovTech, public sector software, or health & care markets is highly desirable.

Why Join Civica?

This is a career-defining leadership opportunity.

At Civica, you will:

• Lead services that directly impact communities and citizens

• Shape the future of GovTech in North America

• Join a business at a pivotal stage of strategic growth

• Collaborate with global leaders across UK, APAC, and North America

• Build and scale a high-performing services organisation

• Grow your Directorship career in a company with strong purpose and ambition

We’re passionate about the difference technology makes in public services — and we’re looking for leaders who are too.

Benefits:
Time Off & Work-Life Balance

✔ Annual Leave – 3 weeks (1–5 years), 4 weeks (6–10 years), 5 weeks (10+ years), 6 weeks (20+ years).
✔ Sick Leave – 15 paid sick days per year (pro-rated for part-time employees).
✔ Bereavement Leave – Paid leave for permanent employees during times of loss.
✔ Statutory Holidays – Public holidays in line with provincial standards, including election day and jury duty leave.
✔ Parental Leave – Maternity and parental leave in accordance with Provincial Employment Standards.
✔ Agile Working – Access to a wide range of flexible working arrangements to support work-life balance.

Health, Protection & Wellbeing

✔ Extended Health Insurance – Comprehensive cover for employees, spouses, and legal dependents, including travel insurance.
✔ Dental Insurance – Coverage for routine and emergency care for employees and eligible dependents.
✔ Employee Assistance Plan (EAP) – 100% employer-paid confidential support services.
✔ Basic Life Insurance – Financial protection for you and your family.
✔ Accidental Death & Dismemberment Insurance – Additional financial security.
✔ Long-Term Disability Insurance – Income protection during extended illness.
✔ Spousal & Dependent Life Insurance – Additional coverage options for your family.
✔ Comprehensive & Compassionate Cancer Care – Specialist support services through Desjardins Insurance, offering prevention, assistance, return-to-work guidance, and expert workplace cancer support.

Recognition & Development

✔ Milestone Service Awards – Recognition and celebration of long-term service.
✔ The Civica Awards – Annual awards recognising individuals and teams making an outstanding contribution across the Group.
✔ Diamond Club – Our global sales incentive scheme celebrating top performers who deliver exceptional results and live our values.
✔ Learning & Development Platforms – Access to a wide range of leadership, technical, and soft skills training resources.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.