Nordic speaking Customer Service role for Tobacco department in Greece

Mercier Consultancy

Greece Remote permanent

Posted: February 25, 2026

Job Description

Mercier Consultancy invites enthusiastic candidates to apply for the Nordic Speaking Customer Service Representative position within our Tobacco department in Greece. This role is perfect for those passionate about customer service and eager to engage with a diverse clientele while working in a beautiful setting.

As part of our team, you will provide dedicated support to our customers who speak Nordic languages, ensuring that inquiries related to our Tobacco products are handled promptly and professionally. Your linguistic skills will be instrumental in delivering a personalized customer experience and fostering lasting relationships.

Responsibilities

• Assist Nordic-speaking customers through various communication channels, including phone, email, and live chat
• Address inquiries and provide detailed information about Tobacco products
• Document customer interactions accurately in the CRM system
• Investigate and resolve issues efficiently to ensure customer satisfaction
• Collaborate with the Tobacco department and other teams to improve service delivery
• Gather feedback from customers to help enhance product offerings
• Participate in training and development sessions to maintain product knowledge

Requirements:
• Fluency in one or more Nordic languages (Danish, Finnish, Norwegian, Swedish) and English, written and spoken
• Exceptional communication and interpersonal skills
• Previous experience in customer service or a related field is advantageous
• Ability to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong problem-solving capabilities
• Commitment to delivering high-quality customer service
• Familiarity with CRM software is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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