NOC Support Analyst

About EdgeUno

EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data center, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies. Through our own infrastructure platform and strategic interconnection with major global hubs, we deliver low latency, security, and operational resilience across the Americas and beyond. 

Role Overview

The NOC Support Analyst works closely with the Network Engineering Team to monitor and support EdgeUno’s network infrastructure across Latin America. This includes backbone connectivity, data center environments, and interconnections with ISPs, CDNs, and enterprise customers.

The role is critical to ensuring network stability, performance, and availability, acting as the first point of detection and response for network incidents, while contributing to continuous improvement of operational processes and customer experience.

Core Responsibilities

• Monitor network infrastructure and services using tools such as Zabbix, LibreNMS, Grafana, or similar
• Identify and analyze network events, including latency, packet loss, link degradation, and service outages
• Perform initial troubleshooting across Layer 2 and Layer 3 environments (switching and routing)
• Support incident management by opening, tracking, and updating tickets following defined SLAs and escalation procedures
• Communicate effectively with internal teams, customers, and external providers during incidents and service requests
• Escalate complex issues to Network Engineering or field teams with a clear diagnostic context
• Assist in maintaining network documentation, runbooks, and monitoring configurations
• Collaborate with engineering teams on network changes, maintenance activities, and improvements
• Ensure accurate logging of incidents, actions taken, and resolutions within internal systems
• Work on-site as part of a 24/7 shift-based operation

Requirements

• English level B2 or higher (mandatory for daily communication)
• Knowledge of networking concepts, including TCP/IP, routing, and switching
• Familiarity with Layer 2 and Layer 3 fundamentals (VLANs, IP addressing, routing concepts such as OSPF or BGP is a plus)
• Experience or exposure to network monitoring tools (Zabbix, LibreNMS, Grafana, or similar)
• Understanding of incident handling, ticketing systems, and escalation workflows
• Ability to troubleshoot technical issues in a structured and analytical way
• Strong communication skills and ability to operate in a fast-paced, high-availability environment
• Willingness to work in rotating shifts, including weekends and holidays

Nice to have

• Certifications such as CCNA, JNCIA, or equivalent
• Exposure to WAN technologies, BGP peering, or service provider environments
• Familiarity with optical links, port monitoring, or basic hardware diagnostics

What We Offer

• Competitive compensation package
• High-quality healthcare and additional benefits
• Training and development opportunities for career growth
• A collaborative and trust-driven environment where ideas are valued and partnerships are encouraged

Note: Please submit your resume in English.