NOC Operator

About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

About the role :
• As a NOC Operator, you will be responsible for managing and monitoring networks or systems from a centralized location. A NOC technical team consists of qualified IT engineers and NOC specialists. You will monitor the IT environment and ensure uninterrupted uptime and connectivity of IT systems 24/7.

What you will do :
• Monitor multiple networks, systems, and infrastructure components to ensure continuous availability.
• Maintain optimal uptime and performance across all IT and payment systems.
• Track and respond to network alerts, payment errors, alarms, and platform-related incidents in real time.
• Troubleshoot and resolve technical issues, escalating as necessary to appropriate teams.
• Manage alarms efficiently, ensuring timely escalation and follow-up in line with SLAs.
• Document incidents, resolutions, and procedures to support knowledge sharing and compliance.
• Generate regular reports on health systems, incident trends, and response metrics.
• Lead or support incident response activities, ensuring proper communication and root cause analysis.

What you need to succeed:
• Bachelor’s degree in information technology or computer science.
• 3+ years of equivalent work experience.
• Excellent understanding of technologies, operating systems, networking, antivirus, backups, systems, and firewalls.
• Knowledge of at least one of the following vendor products: AWS (Fortinet, VMWare, Microsoft, Cisco, Linux is a plus).
• Experience using Grafana or similar monitoring tools.
• Knowledge of relational databases such as SQL.
• Experience with Opsgenie, PagerDuty, or similar SaaS Operations Management platforms (nice to have).
• Ability to monitor and respond to common threats, DoS attacks, and viruses.
• Strong multitasking skills.
• Availability to work after hours, including night shifts, weekends, or holidays as required.
• Participation in on-call rotation shifts 24/7.
• Intermediate English proficiency.

About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com

Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.