NineStar Connect - Customer Service Student Internship

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

Why Intern with NineStar’s Customer Service Team?

Hands-On Experience: Get firsthand exposure to essential customer service functions including call handling, front desk support, and customer engagement

Professional Development: Strengthen your skills in communication, time management, technology use, and front-office operations.

Mentorship: Work directly with experienced customer service professionals who will guide your learning through training and shadowing.

Impactful Work: Contribute to the day-to-day operations that directly impact customer satisfaction and the company’s reputation for excellence.

Core Values: We’re guided by our core values - Act with Integrity, Embrace Differences, Committed to Community, Be Innovative, Make Each Day Meaningful, and Seek Quality Results and we’re looking for team members who share these values!

Are you looking to gain real-world customer service experience in a supportive, people-focused organization? Join NineStar as a Customer Service Intern and work alongside our front office team to support key functions such as answering phones, greeting visitors, assisting with customer inquiries, and completing administrative tasks. This internship provides an excellent foundation for students interested in communication, customer service, or office administration careers.

Position: Customer Service Internship

Location: 2243 E Main St. Greenfield, IN 46140

Duration: 1 year = 1000 hours

Start Date: June 2, 2026

Schedule: Flexible Scheduling and up to 35 hours per week (Office hours are M-F 8:00AM to 5:00PM) 

What You’ll Do:

As a Customer Service Intern, you’ll serve as support for NineStar staff and customers.

Your responsibilities will include:

• Answer incoming telephone calls, respond to general questions, take messages, and/or transfer calls to appropriate personnel.
• Provide customer service in person by taking payments, processing returned equipment.
• Perform various clerical duties which may include filing, opening, and sorting mail, preparing correspondence and reports, posting customer payments, and completing other special projects.
• Complete or assist with opening, sorting, and processing Remit payments.
• Accept mail and package deliveries and notify the recipients.
• Assist with Conference Room access as needed.

Learning Goals:

• Develop strong communication skills.
• Understand company products and services.
• Improve problem-solving abilities.
• Understand teamwork and cross-departmental collaboration.
• Build professionalism and a customer focused mindset.

• Current high school or college student.
• 1-2 years of previous customer service experience preferred. 
• Strong oral and written communication skills.
• Comfortable using various office equipment such as calculators, fax machines, postage machines, credit card machines, voicemail, and telephones.
• Able to prioritize tasks, meet deadlines, and work independently or as part of a team.
• Positive, customer-focused attitude with a willingness to learn.

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.