Nike - Senior Coach - Toronto Eaton Centre

Who are we?

Retailors is a leading and rapidly expanding retailer specializing in the sports and athleisure segment. We are proud to be a global partner of choice for operating Nike retail locations in Canada, Europe, Australia, New Zealand, and Israel. Additionally, Fox Group Canada is significantly expanding its business portfolio in Canada, and the role of the Senior Coach is pivotal in supporting the leadership and performance of Nike Retail Stores within the company.

Due to our extraordinary success and expansion plans in Canada, we are looking for an experienced Senior Coach (Senior Assistant Store Manager) to join our team! This position will report directly to the Head Coach (Store Manager) and support the leadership team in driving store performance, developing talent, and delivering a premium consumer experience.

Here is some of what you’ll do:

Business and Sales Performance

Support the Head Coach in achieving the store’s sales budget and key performance targets.
• Assist department teams in executing strategies to meet and exceed sales goals.
• Monitor store KPIs daily, weekly, and monthly and support action plans to improve performance.
• Partner with the Head Coach to implement store business plans and operational strategies.
• Identify opportunities to improve sales performance and operational efficiency.
• Support category performance by reviewing sales trends and collaborating with the merchandising team.
• Lead by example on the sales floor to drive results and elevate the consumer experience.

People & Leadership

Support the Head Coach in leading, motivating, and coaching the store team to perform at their highest potential.
• Provide ongoing coaching and feedback to department leads and sales athletes to drive performance and development.
• Assist in developing talent and preparing team members for future leadership opportunities.
• Support recruitment efforts in partnership with Talent Acquisition to attract top talent aligned with the brand vision.
• Help manage performance conversations, development plans, and recognition for team members.
• Ensure consistent execution of Retailors selling techniques and service standards.
• Maintain a strong presence on the sales floor, coaching the team to deliver a premium shopping experience.
• Assist in staff planning and scheduling to align with business needs and ensure operational efficiency.

Store Operations

Support the Head Coach in maintaining excellence in store experience, presentation, and brand standards.
• Ensure Visual Merchandising guidelines are implemented according to brand standards.
• Help ensure operational procedures and best practices are followed consistently.
• Maintain knowledge of the Process and Procedure Manual and support team adherence.
• Partner with the Head Coach and Director of Retail Operations to support loss prevention initiatives and inventory management goals.
• Ensure the team remains compliant with all policies and procedures outlined in the Employee Policy Manual.

Here’s what we’re looking for:

Minimum 3–5 years of retail leadership experience, preferably in a multi-department environment.
• Strong business acumen with proven sales and customer service skills.
• Excellent communication, interpersonal, and leadership abilities.
• Self-motivated with the ability to work in a fast-paced environment and manage multiple priorities.
• Ability to inspire and motivate teams while supporting change and business growth.
• Flexible to work retail hours including weekdays, weekends, evenings, and holidays.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and the ability to learn store operational systems (e.g., BambooHR, Connecteam).

Pay range: $58,000 - 65,000/annually
This is a vacant position.

Retailors (Fox Group) is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted