Night Porter

The Role | Te mahi

We are seeking a Night Porter to provide an exceptional level of service that exceeds expectations of our guests.

This full-time permanent role (32 hours per week) is based at Novotel Christchurch Airport.

Responsibilities | Ngā haepapa

• Providing a warm and welcoming environment within our hotel where everyone feels at home.
• Assisting with valet parking and luggage.
• Supporting the Night Manager with guest requests/tasks and overnight checks to be completed
• Resolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all times
• Hotel security floor checks
• Providing local information on Christchurch and the surrounding area
• Help guests with booking activities, restaurants, and travel options
• Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel
• Fix minor technical issues, like changing bulbs, remote control batteries
• Comply with health and safety regulations and follow emergency evacuation procedures

Requirements:
About you | Ko koe tenei

• Must be available to work overnight
• Confident and motivated with a strong guest service orientation
• Professional personal presentation and a great work ethic
• Exceptional attention to detail
• Flexible and adaptable in approach and a team player.
• Ability to prioritize and work well under pressure
• Full New Zealand Drivers License
• Right to Work in NZ

Benefits:
We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts

Who We Are | Ko Wai Matou

Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

Our values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Novotel Christchurch Airport is proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email Talent Acquisition team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing